Customer Success Specialist at Agency Analytics 51 views

Job Description

We’re seeking an experienced, high level customer success champion to service our European, Asian and Australian customers of our highly successful SaaS utility. This isn’t your typical “customer service” position! You’ll be joining a small, tight-knit, and highly committed team that’s passionate about helping customers to reach their business goals using our product. Most of this will be done using intercom for communication and zoom to provide screen sharing demos.

Responsibilities

  • Respond to customers inquiries via Intercom
  • Perform one on one screen share demos
  • Run training sessions for new accounts
  • Perform account setup and similar “account executive” type functions
  • Reach out to low performing accounts to reduce churn
  • Increase onboarded and active accounts

Experience Required

  • Timezone in UTC +3 to +10
  • 3+ years in a similar customer success or technical support role for a SaaS
  • Moderate to advanced understanding of SEO / Digital Marketing
  • Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media etc)
  • Advanced written communication skills
  • Native / Bilingual English
  • Fluent in French or Spanish (bonus)
  • Experience at a digital marketing agency (bonus)
  • Experience running your own website (bonus)

Benefits

  • 100% remote position
  • 3 weeks vacation
  • Profit sharing
  • Frequent promotions
  • Fun working dynamic
  • Unlimited personal days
  • Autonomy and flexibility

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