RESPONSIBILITIES:
- Provide world class service to HelpFlow visitors by offering a consistent live chat support service
- Attend to inbound chats in accordance with standard operating procedures
REQUIREMENTS:
- Must be Philippines based
- A stable internet broadband connection (DSL, cable or FIBER), minimum of 5mbps, with backup internet options
- Computer literate – proficient with MS Office, Google chrome and Zoom/Skype
- Minimum Computer requirements:
- CPU: Quad Core 2.5+ GHz CPU (the higher the better)
- RAM: 8GB + (the higher, the better)
DUAL Monitor: Native screen resolution must be 1920p x 1080p or higher - Headset w/ Mic (for team meetings and huddles)
- Webcam (for team meetings and huddles)
- External Keyboard and Mouse (if you’re using a laptop you need to get a mouse and a keyboard
- MS Office installed (365 or version 2010 and up)
- Typing speed of 40 WPM or higher
- Excellent written communication skills
- Strong customer service orientation
- Able to work on a shifting schedule but predominantly during US business hours
- At least 1 year of call center experience in CS or Tech accounts
BENEFITS (The job is a bit challenging but rewarding):
- Work from home and save time – no more getting stuck in traffic
- Earn in $US and save money – no need to spend allowance for transportation or clothing
- NON-VOICE Account; this is a live chat customer service account
- Regular compensation review based on performance
- Monthly reward program based on scorecard
- Career growth
- Potential for full time employment based on performance
- Stable virtual company (we have been in the industry for 3+ years!)
The HELPFLOW Advantage:
- Paid Vacation leaves – this is RARE with freelancing/remote work jobs
- HMO Coverage – another perk that freelancing jobs do not have
- Paid breaks – freelancers usually have the no work no pay rule
