Live Chat Agent at HelpFlow 129 views

RESPONSIBILITIES:

  • Provide world class service to HelpFlow visitors by offering a consistent live chat support service
  • Attend to inbound chats in accordance with standard operating procedures

REQUIREMENTS:

  • Must be Philippines based
  • A stable internet broadband connection (DSL, cable or FIBER), minimum of 5mbps, with backup internet options
  • Computer literate – proficient with MS Office, Google chrome and Zoom/Skype
  • Minimum Computer requirements:
    • CPU: Quad Core 2.5+ GHz CPU (the higher the better)
    • RAM: 8GB + (the higher, the better)
      DUAL Monitor: Native screen resolution must be 1920p x 1080p or higher
    • Headset w/ Mic (for team meetings and huddles)
    • Webcam (for team meetings and huddles)
    • External Keyboard and Mouse (if you’re using a laptop you need to get a mouse and a keyboard
    • MS Office installed (365 or version 2010 and up)
    • Typing speed of 40 WPM or higher
    • Excellent written communication skills
    • Strong customer service orientation
    • Able to work on a shifting schedule but predominantly during US business hours
    • At least 1 year of call center experience in CS or Tech accounts

BENEFITS (The job is a bit challenging but rewarding):

  • Work from home and save time – no more getting stuck in traffic
  • Earn in $US and save money – no need to spend allowance for transportation or clothing
  • NON-VOICE Account; this is a live chat customer service account
  • Regular compensation review based on performance
  • Monthly reward program based on scorecard
  • Career growth
  • Potential for full time employment based on performance
  • Stable virtual company (we have been in the industry for 3+ years!)

 

The HELPFLOW Advantage:

  • Paid Vacation leaves – this is RARE with freelancing/remote work jobs
  • HMO Coverage – another perk that freelancing jobs do not have
  • Paid breaks – freelancers usually have the no work no pay rule

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