At Big Health, our purpose is to help millions back to good mental health. We do this by creating digital therapeutics: fully automated yet highly personalized programs that are scalable and clinically proven to work. Our programs harness the intimacy of the human voice and the power of animation to engage and entertain, while delivering complex concepts to help our users overcome their unique mental health challenges. Our Big Health mission is truly our guiding light. We want to help millions back to good mental health, and every interaction we have with a user is a chance to be impactful and help them to be one of those million.
As the Big Health user community continues to grow, we’re looking for a remote, part-time User Happiness Officer in the US time zones, to consistently delight and support our members. As a member of our User Happiness team, you will respond to members’ questions about our Cognitive Behavioral Therapy (CBT) based programs offered through our two applications, Sleepio & Daylight, and help to look after the community. We are looking for someone who can commit to 15-20 hours/week spread out over three-four days, Mon-Sun (with potential to grow into a full-time role). This position will report into the User Happiness Lead, Shanna Anderson.
We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance