French Speaking Customer Service Agent for Booking.com

Mercier Consultancy MD is thrilled to present an exciting opportunity for a French Speaking Customer Service Agent for Booking.com, featuring paid relocation to the stunning landscapes of Greece. In this pivotal role, you will be responsible for delivering exceptional customer service to French-speaking clients, helping them navigate their travel and booking requirements with ease.

Responsibilities

• Engage with customers in French through various channels, including phone, email, and live chat to address inquiries and provide assistance.
• Support clients through the booking process, including making, modifying, or canceling reservations.
• Troubleshoot any issues related to bookings and provide effective solutions to ensure customer satisfaction.
• Document all customer interactions within the CRM system to ensure accurate record-keeping and follow-up.
• Collaborate with relevant teams to address complex customer issues and ensure they are resolved in a timely manner.
• Stay informed about company policies, promotions, and travel offerings to provide accurate and helpful information to customers.

Requirements

• Fluency in French (both written and spoken), with English proficiency as an added advantage.
• Experience in customer service, particularly in the travel and hospitality industries, is highly preferred.
• Outstanding communication skills and a warm, approachable demeanor.
• Ability to effectively solve problems and handle customer complaints with professionalism and empathy.
• Familiarity with CRM systems and experience with online booking platforms.
• Willingness to relocate to Greece and embrace a new cultural experience.
• Strong organizational and multitasking skills, with the ability to thrive in a fast-paced environment.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...