Dutch Speaking Customer Service Agent

Mercier Consultancy MD is excited to present an amazing opportunity for a Dutch Speaking Customer Service Agent for Booking.com, featuring paid relocation to the vibrant country of Greece. In this role, you will be essential in providing top-notch customer service to Dutch-speaking clients, helping them with their travel and booking needs to ensure an outstanding experience.

Responsibilities

• Assist customers in Dutch through various communication channels, including phone, email, and live chat, resolving their inquiries and concerns.
• Guide clients through the booking process, including making, modifying, and canceling their reservations as needed.
• Troubleshoot any issues related to bookings, providing effective and timely solutions to ensure customer satisfaction.
• Maintain accurate documentation of customer interactions in the CRM system for quality assurance and service improvement.
• Collaborate with other teams to quickly resolve complex customer issues and ensure a high level of service.
• Stay updated on company policies, promotions, and travel offerings to share accurate and helpful information with clients.

Requirements

• Fluency in Dutch (both written and spoken), with proficiency in English as an advantage.
• Prior experience in customer service, especially within the travel or hospitality industries, is preferred.
• Exceptional communication skills and a friendly, customer-centric approach.
• Strong problem-solving abilities and the capacity to handle customer complaints effectively and professionally.
• Familiarity with CRM systems and experience with online booking tools.
• Willingness to relocate to Greece and embrace a new cultural environment.
• Good organizational skills and the ability to manage multiple tasks effectively in a fast-paced setting.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...