German Speaking Customer Care Representative

Mercier Consultancy MD is thrilled to announce an opportunity for a German Speaking Customer Care Representative to work in Bulgaria! This role comes with a fully paid relocation package, allowing you to embark on an exciting adventure while supporting our valued customers. If you have a passion for helping others and are fluent in German, we want you to be part of our dynamic team!

Key Responsibilities

• Provide exceptional customer service in German through various channels, including phone, email, and live chat.
• Assist customers with inquiries, order management, and any issues they may encounter.
• Collaborate with internal teams to resolve customer concerns promptly and effectively.
• Document all customer interactions accurately in our CRM system for future reference.
• Gather feedback from customers to identify areas for improvement in our services.
• Stay informed about our products and services to provide knowledgeable assistance to customers.

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service is preferred, ideally in an international or multi-lingual environment.
• Strong communication and interpersonal skills, ensuring a customer-first approach.
• Ability to work well in a fast-paced environment and handle multiple tasks efficiently.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM systems and customer support tools is a plus.
• Willingness to relocate to Bulgaria and take advantage of the fully paid relocation package!

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...