Senior Technology Service Desk Officer
— Dampier, Australia== Pilbara Ports ==
Role Seniority - mid level, senior
More about the Senior Technology Service Desk Officer role at Pilbara Ports
Salary for Dampier: $127,208 per annum + 13% Superannuation Housing, Electricity & Water provided - you will pay no more than $105 p/w Based in Dampier - Relocation Package Included
About The Role
Here at Pilbara Ports, we want to help our communities and customers thrive. We know our success is defined by the success of the communities in which we live and work – this ethos lies at the heart of what we do.
We are committed to advancing an inclusive and diverse workplace culture where people feel engaged, included, valued, and respected. We are proud of the talent and diversity of our workforce - our people are key to our current and future success.
This is a great opportunity to be part of the world’s largest bulk export port authority, encompassing the operating ports of Ashburton, Dampier, Port Hedland and Varanus Island, and five future port sites. You will be responsible for the effective provision of level 1 and 2 ICT support services across Pilbara Ports. The position is also responsible for coordinating business applications, ICT, procurement and asset management. This position reports to the Technology Service Desk and CGR Superintendent and requires strong technical support experience, along with the maturity to work independently and collaborate confidently with teams across different levels and departments within the organisation.
About You
This role will suit you if you enjoy diversity, seek out opportunities for growth, and connect with Pilbara Ports' values of Safety, Excellence, Teamwork, Integrity and Care. Your previous experience troubleshooting level 1 and level 2 requests across Windows 11 and Microsoft Office 365 will contribute to your success in this role. You will be the type of person who is a team player who participates in and encourages a strong customer service orientated culture.
The Benefits
Our employees are rewarded with a range of benefits which include:
13% superannuation 5 weeks annual leave 14 weeks paid parental leave Housing, Electricity & Water provided - you will pay no more than $105 per week Relocation Assistance Access to training and development opportunities Access to Employee Assistance Program for you and your family Employee and Service Recognition Reward Programs Height adjustable desks and ergonomic assessments Free skin checks and flu vaccinations Corporate and PPE uniform provided
Job Description Form - Senior Technology Service Desk Officer Dampier
Here at Pilbara Ports, we are committed to advancing an inclusive and diverse workplace culture where people are engaged, included, valued, and respected for their contributions. We are proud of the talent and diversity of our workforce - our people are key to our current and future success.
Pilbara Ports’ Diversity and Inclusion Plan focuses on building frameworks and programs that support an inclusive workplace culture. We are an equal opportunity employer and support a work environment that is free of discrimination and harassment.
We invite individuals from all backgrounds to apply. Join us in creating a workplace where everyone belongs and thrives.
How To Apply
If you are interested in this position, please upload your resume along with a cover letter that tells us why you are the right person for the role.
For further information please contact Simi Joseph on 0439 492 740.
Applications close on 29 March 2026.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Pilbara Ports team will be there to support your growth.
Please consider applying even if you don't meet 100% of what’s outlined
Key Responsibilities
- Providing ICT support services
- Coordinating business applications
- Collaborating with teams
Key Strengths
- ️ Technical support experience
- Troubleshooting skills
- Customer service orientation
- Team collaboration
- Diversity and inclusion advocacy
- Project management
A Final Note: This is a role with Pilbara Ports not with Hatch.
Published today
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