User Verification Team Lead

At bunq, we make life easy. That means from the moment a user signs up, their journey should be smooth, fast, and hassle-free. When our automated systems need a human touch for verification, our users count on you and your team to be swift, precise, and deliver exceptional service from day one. You'll lead a team of User Verification (KYC) agents, ensuring we welcome our users instantly and securely, so they can start banking with us right away 🏦

Take ownership

As our User Verification Team Lead, you will:

• Manage User Verification backlogs efficiently, ensuring we always remain proactive and our users don't have to wait.

• Find gaps in our processes and propose fixes that boost our operational efficiency, making processes better for both our users and your team.

• Support and motivate your team of User Verification Agents to reach their KPIs and grow professionally, fostering a culture of excellence and continuous improvement 🚀

You’ll thrive in our environment if this sounds like you:

• You have great empathy and high emotional intelligence, allowing you to understand our users' needs and frustrations.

• You're a structured thinker who can make decisions independently and confidently.

• You're tenacious and relentless, you don't stop until the job is done and our users are happy.

• You have a proactive mindset and are excited about integrating AI into daily tasks to make our processes even smarter 🧠