Transformation Director - ICT

First Point Group is recruiting for a Transformation Director (Telecoms ICT) on behalf of a global technology leader with an established history of working in the technology and telecom domain. The successful candidate must have strong experience leading large-scale legacy to Cloud transformation programmes.

In short, this opportunity is for someone with strong C-Level customer management and ICT technical architecture experience with an understanding of a telecoms BSS / OSS networks.

Visa sponsorship can be considered for FLUENT French Speakers only due to French language skills being a mandatory requirement for these projects.

THE OPPORTUNITY

This is a high-impact leadership role where you will drive complex, large-scale transformation programmes within cloud-based telecom environments. You will operate at the intersection of technology, commercial delivery, and customer engagement—working closely with senior stakeholders to deliver mission-critical billing and operational systems. You will act as a trusted partner to the client, ensuring successful programme delivery while identifying opportunities to enhance value, optimise performance, and strengthen long-term relationships.

JOB DESCRIPTION

Programme Delivery & Leadership

• Lead multiple large-scale ICT programmes within BSS/OSS (billing, charging, mediation, order management)
• Own full delivery lifecycle across scope, timelines, cost, and quality
• Establish programme structures, governance, and delivery frameworks
• Manage risks, issues, and dependencies across complex environments
• Drive continuous improvement in delivery methodology and best practices

Client & Stakeholder Management

• Build and maintain strong relationships with C-level stakeholders (IT, Engineering, Finance, Marketing)
• Act as a senior escalation point and trusted advisor to the customer
• Ensure high levels of customer satisfaction and successful contract delivery
• Collaborate with account teams during presales, contributing to solution strategy and planning

Commercial & Financial Ownership

• Manage programme financials, including budgeting, forecasting, and cost control
• Ensure contract fulfilment and alignment with commercial objectives
• Identify and drive additional revenue opportunities within existing programmes

Vendor & Partner Management

• Manage third-party vendors and subcontractors across the full programme lifecycle
• Negotiate and oversee vendor contracts to ensure cost efficiency and service quality
• Monitor vendor performance against SLAs, KPIs, and contractual obligations
• Ensure alignment with governance, compliance, and security standards

Team Leadership & Development

• Lead cross-functional, global teams in complex delivery environments
• Mentor and develop project teams to drive high performance
• Foster a collaborative and delivery-focused culture across stakeholders

Requirements

• Bachelor’s or Master’s degree in Engineering, Computer Science, or related field
• 10+ years’ experience in programme/project management within telecom or ICT
• Proven experience delivering large-scale transformation programmes ($10M+)
• Strong background in BSS/OSS systems, including billing, charging, and mediation
• Experience in systems integration and multi-vendor programme delivery
• Strong commercial awareness with experience managing programme financials
• Excellent stakeholder management skills, with exposure to C-level engagement
• PMP certification (or equivalent) preferred
• Fluency in French – MANDATORY
• Good English

Desirable Experience

• Experience working in global, matrixed organisations
• Knowledge of ITIL, eTOM, and telecom delivery frameworks
• Exposure to telecom vendor / consultancy environments are a massive bonus
• MBA or leadership training (advantageous)