We are seeking a reliable and customer-focused Bilingual Customer Service Representative (CSR) based in Latin America to join our remote team. In this role, we are the first point of contact for customers—handling inquiries, resolving concerns, and ensuring a positive overall experience.

This position is ideal for someone who communicates confidently in both English and Spanish, works well in a fast-paced environment, and genuinely enjoys helping customers.

Requirements

Fluent in English and Spanish (spoken and written)
Previous experience in customer service, call center, or support roles
Excellent communication and problem-solving skills
Ability to multitask and manage high-volume interactions
Comfortable using CRMs and customer support tools
Ability to work during U.S. business hours
Reliable internet connection and a remote work setup

What we value

We communicate clearly and professionally, even when customers are frustrated.
We stay organized, prioritize effectively, and consistently follow through.
We focus on accuracy, empathy, and customer satisfaction.

We are seeking a reliable and customer-focused Bilingual Customer Service Representative (CSR) to join our remote team. In this role, we act as the first point of contact for customers—handling inquiries, resolving concerns, and ensuring a positive overall experience.

Handle inbound and outbound customer calls professionally
Respond to emails, chats, and support tickets in a timely manner
Assist both English-speaking and Spanish-speaking customers
Resolve customer concerns, complaints, and service issues
Provide accurate information about products and services
Document all interactions in the CRM system
Follow up with customers to ensure resolution and satisfaction
Meet performance metrics such as response time, quality, and customer satisfaction
Collaborate with internal teams to improve customer experience

At Focus Virtual Assistants, we provide reliable, customer-first support for businesses that need responsive service and consistent communication. In this role, we’re looking for a Bilingual Customer Service Representative (CSR) based in Latin America to join our remote team and act as the first point of contact for customers. You’ll help our clients maintain a positive customer experience by handling inquiries, resolving concerns, and ensuring each interaction is documented and followed up properly. You’ll support both English-speaking and Spanish-speaking customers, coordinate with internal teams to improve the overall customer experience, and help ensure customer service standards like response time, quality, and satisfaction are consistently met.

Competitive pay based on experience
Fully remote, long-term opportunity
Supportive and collaborative team environment
Opportunities for growth and advancement

Bilingual Customer Service Representative

Similar vacancies