Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Service Representative for our Client's Smart Home Technology Company. In this engaging Junior role, you will provide exceptional support to our Dutch-speaking customers as they navigate through our innovative smart home product offerings and services.

Your fluency in Dutch will be essential in assisting clients with their inquiries, troubleshooting technical issues, and guiding them in maximizing their smart home experiences. By providing outstanding customer service, you will contribute significantly to customer satisfaction and loyalty within the growing smart home technology market.

Responsibilities

Deliver high-quality customer service in Dutch through phone, email, and chat regarding smart home technology inquiries
Troubleshoot technical issues and assist customers with device setup and configurations
Educate clients about smart home products, features, and functionalities
Document customer interactions and resolutions accurately in our CRM system
Collaborate with technical support teams to resolve complex customer issues effectively
Gather and relay customer feedback to inform improvements in our product offerings
Stay updated with the latest trends and developments in the smart home technology sector

Requirements

Fluency in Dutch and English, with strong verbal and written communication skills
Excellent customer service orientation with a proactive approach to problem-solving
Experience in customer service, particularly within technology or smart home products, is preferred
Able to handle multiple inquiries in a fast-paced environment
Detail-oriented with strong organizational abilities
Genuine interest in smart home technologies and passion for assisting customers
Familiarity with customer support software and CRM systems is an advantage

Benefits

Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
Monthly Performance Bonus
Free Greek Course
And More...