Dutch-speaking Customer Support Agent in Malta

Looking for a way to live abroad without putting your career on pause?

This is your chance to build an international career in iGaming while living in one of Europe’s most dynamic expat hubs – Malta.

- Sun 300+ days a year
- English-speaking work environment
- A fast-growing iGaming industry
- A social life filled with internationals who made the same move you’re considering right now

Why Malta?

Malta has become one of Europe’s biggest iGaming hubs, attracting professionals from across the Netherlands, Belgium, Scandinavia and beyond.

Living in Malta means:

• Walking distance to the sea
• A vibrant nightlife and international community
• Career growth in one of the strongest online gaming markets in Europe
• English as one of the official languages
• Real responsibility from day one

You won’t just be “working abroad”. You’ll be building experience in sportsbook, online casino, payments, compliance and fraud prevention — all highly transferable skills in the international gaming and tech industries.

The Role – Dutch-Speaking Customer Support

You will become a product expert in sportsbook and online casino, handling customer cases across phone, chat and email. You’ll take ownership, meaning you don’t just pass issues along. You solve them.

Your work will include:

• Resolving customer queries via phone, live chat and email
• Managing withdrawals and payment-related questions
• Processing KYC documentation and enhanced due diligence
• Running security checks on accounts and transactions
• Collaborating with payments, fraud and compliance teams
• Analysing customer trends and improving internal processes
• Contributing to KPIs and service level targets

You’ll gain real exposure to the operational backbone of an international iGaming company.

Requirements

• Fluent in Dutch (written and spoken)
• Comfortable working in both Dutch & English
• Structured and analytical
• Adaptable to shift work
• Previous customer service experience is a requirement
• Used to multitasking in a fast-paced environment

Benefits

Career Growth in iGaming

Malta’s iGaming industry is known for internal mobility.

You’ll have access to structured development programs where you can grow into areas such as:

• Fraud & Risk
• Compliance
• Escalations
• Commercial
• Product
• Country Management

What You’ll Get

• Relocation package
• Hybrid work model
• Up to 40 days per year fully remote
• International private health insurance
• Bonus scheme
• Wellbeing allowance
• Office breakfasts & lunches
• Social and team events throughout the year

The Bottom Line

If you’re Dutch-speaking and considering working abroad in Malta, this is a chance to:

- Live in a Mediterranean expat hub
- Work in the fast-growing iGaming industry
- Gain operational experience in sportsbook and online casino
- Build an international career from day one

Malta isn’t just a sunny escape. For many, it’s where their international career begins.