AI Product Operations Specialist

Management Level

Senior Associate

Job Description & Summary

Kia ora,

Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand.

At PwC, our purpose is clear: to build trust in society and solve important problems.

Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.

This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

Ngā Kōrero mo tēnei tūranga / About the role

This role sits within the AI Centre of Excellence (CoE) and exists to enable secure, scalable, and value-driven AI capability across PwC New Zealand. The team’s purpose is to connect PwC NZ with the global PwC Network AI Factory and strategic technology partners, while ensuring AI platforms are effectively landed, governed, supported, and optimized for use across the firm. The role also oversees vendor relationships, platform operations, compliance and adoption reporting to ensure AI solutions deliver measurable value.

Your day-to-day could include:

• Managing PwC network and vendor relationships

• Overseeing AI platform operations

• Coordinating the import and go-live of AI Solutions

• Ensuring compliance and governance

• Monitoring adoption, performance and value

• Maintaining documentation and artefacts

Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga  / Skills you will bring or develop in this role

Essential

• 3+ years in platform operations, service management, vendor management or product operations

• Experience working with enterprise SaaS platforms and licences

• Strong stakeholder engagement skills and clear written and verbal communication

• Experience coordinating security, privacy and responsible controls for go live

• Familiarity with Azure DevOps or similar for tracking work and change

• Financial management of technology portfolios, benefits tracking and FinOps in programme settings

Desirable

• Experience with OpenAI, Anthropic Claude, Microsoft Copilot and Harvey platforms

• Knowledge of responsible AI evaluations, privacy impact assessments and security reviews

• Exposure to FinOps and licence optimisation

• Professional services experience or other complex multi stakeholder environments

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways

• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.

• Wellbeing - Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)

• Flexibility - Flexible working; supportive coaching culture

• Time off - Purchase up to two extra weeks’ annual leave; two recognition days provided each year; annual summer shutdown period

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

Mo te aha tāu e tatari ana? / What are you waiting for?

Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site at https://www.pwc.co.nz/careers.html.

Grow here. Go further.

Ngā whakautu ki o pātai / Your questions answered:

Mana motuhake / Independence: Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.

Tono tōtika mai / Please apply directly: We’re not currently partnering with recruitment agencies for this role. If you’d like to be considered, please apply directly - we’d love to hear from you.

Nau mai ngā tono moata / We encourage early applications: This role may close before the listed date if we identify a suitable candidate.

Atamai Hangahanga / A.I. usage: Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people.

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Job Posting End Date

April 15, 2026