Client Success Manager

• 5+ years in Customer Success or Account Management at a SaaS or B2B company, owning accounts and renewals, not just coordinating.
• A track record of driving retention and expansion: you read risk early and move before a problem becomes a cancellation.
• Excellent written and verbal English (C1+); you run calls with US stakeholders and hold the room.
• Organized to a fault; you never let a commitment fall through.
• Commercially minded: you connect what the customer needs to renewal and expansion.

As Client Success Manager you own a book of accounts from kickoff to renewal. Your mornings are calls with customers, reading the room and getting ahead of churn; your afternoons are making sure every commitment lands. You are the face of the company to the people who pay it.

• Own a portfolio of accounts end to end: onboarding, adoption, retention, and growth.
• Run regular check-ins and business reviews; track account health and get ahead of risk before it becomes churn.
• Drive renewals and surface expansion opportunities, tying every conversation back to the customer's outcomes.
• Be the single point of contact: coordinate across product, support, and sales to resolve issues fast.
• Use AI tools to prep calls, summarize accounts, and keep follow-up tight so nothing slips.
• Keep the CRM clean and current so the whole team can trust the account picture.

Success looks like: within 90 days you know every account, their health, and their renewal date, the customer trusts you as their main contact, and follow-up is tight with the CRM reflecting reality.

Puente Talent Partners connects top Latin American professionals with growing US companies. This role is for one of our US clients; you would join their team directly while Puente supports you through the hiring process.
Our client is a growing US SaaS company with a real customer base and a team too small to let accounts slip. Retention and expansion are their revenue, and this seat protects both. You would own a book of accounts and be the face of the company to the customers who pay it, in a small, hands-on team that values clear written communication across time zones.

Competitive USD compensation paid monthly, 100% remote from anywhere in Latin America, a flexible schedule aligned to the US business day, paid time off, and direct exposure to the leadership of a fast-growing US company.
After you apply: (1) Puente sends a short online assessment and a quick grammar check, (2) you record three short video answers so we can see how you communicate, (3) if it is a fit, our recruiter sets up an interview, (4) shortlisted candidates meet the US client team for final interviews.