Our Philosophy: Customer First, Always

Every line of code we write starts with a simple question: does this make the customer experience better? Speed, reliability, and delight are not just metrics—they are promises we make every time someone opens the app. We believe the best delivery technology is invisible to the customer: orders arrive fast, ETAs are accurate, and the experience feels effortless. This role exists to make that promise real at scale, and every system you build will be measured against the standard of customer trust.

That customer-first mindset extends to our driver partners. When drivers are well-compensated, engaged, and set up for success, customers get faster deliveries and better service. The systems you build will create a virtuous cycle: happier drivers, faster deliveries, more satisfied customers, stronger business.

The Role

We are looking for a Senior Software Engineer who will own and advance the systems that drive delivery efficiency at Gopuff. You will sit at the intersection of operations research, applied AI, and full-stack engineering—building intelligent systems that decide how drivers are paid, how orders are routed, how delivery windows are compressed, how drivers stay engaged through gamification, and how we retain the best drivers on the platform.

This is not a role where you simply maintain existing services. You will design and deploy AI agents that autonomously reason about complex logistics decisions: dynamically adjusting driver incentives based on real-time demand, predicting delivery times with high fidelity, designing gamification loops that keep drivers motivated, and surfacing actionable recommendations that reduce cost-to-deliver while keeping drivers fairly compensated and customers delighted.

About UsThe only predictable thing about life is that it’s wildly unpredictable.

That’s where we come in. When life does what it does best, customers turn to Gopuff to deliver their everyday essentials and to get through their day & night, work day and weekend.

We’re assembling a team of thinkers, dreamers & risk-takers...the kind of people who know the value of peace of mind in an unpredictable world. (And people who love snacks.)Like what you’re hearing? Welcome to Gopuff.

#LI-GOPUFF

The Gopuff Fam is committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. We are an equal employment opportunity employer.

Senior Software Engineer - Delivery Intelligence

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