Manager Support Officer

• 3 x full time, fixed term positions until 1st April 2028. Located on the Camperdown Campus at the Faculty of Engineering

• Utilise your exceptional customer service skills to support academics, and assist managers navigate across university systems

• Base Salary, $103,185 - $111,237 (HEO6) p.a + 17% superannuation

About the opportunity

The Faculty of Engineering are currently seeking three Manager Support Officers to be part of our Navigator Team providing administrative support to staff working directly in our schools and centres. The successful candidate will be experts in University systems, ensuring compliance with university process.

Your key responsibilities will be to:

• manage the delivery of daily administration activities and services, providing guidance to colleagues on university processes, ensuring high quality, efficient administrative support is provided in a pro-active manner to staff

• resolve complex matters that may arise with discretion, tact and diplomacy when communicating, utilising extensive experience and knowledge of University policy and practice

• initiate and develop professional relationships with faculty staff, university services and other internal stakeholders and contribute positively to the team environment

• review processes regularly and makes suggestions to improve these where necessary. Implement approved modifications and streamline processes where possible

About you

The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for Manager Support Officers who have:

• exceptional customer service skills, coupled with the ability to identify and understand client needs, and respond to deliver quality outcomes, escalating as appropriate

• a proven track record using University systems and strong technical skills

• excellent verbal and written communication skills, with experience in handling enquiries and providing excellent customer service

• demonstrated high-level ability to work both independently and as part of a team, taking initiative and exercising sound judgement in resolving matters that may arise as part of normal daily work

• strong problem-solving skills and the ability to use initiative, exercise sound judgement, and prioritise workload during busy periods

• well-developed negotiation, conflict resolution, relationship building and influencing skills.

Work Rights

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Simon Drew, Recruitment Operations, Human Resources at recruitment.sea@sydney.edu.au

© The University of Sydney

The University reserves the right not to proceed with any appointment

Click to view the Position Description for this role

Applications Close

Sunday 29 March 2026 11:59 PM