Talent and Resource Coordinator

Job Description Position Overview: The Talent and Resource Coordinator plays a central role in managing and aligning human and operational resources to meet client and company needs. This position covers guide scheduling, expense verification, staff travel oversight, recruitment support, freelance contract coordination, and internal policy communication. The role requires strong organizational skills, attention to detail, and the ability to balance fairness, compliance, and efficiency while fostering positive relationships with guides and staff. Key Responsibilities: 1. Guide Management & Scheduling - Match guides to client tours based on skills, expertise, and personality fit. - Maintain and update the guide scheduling system to ensure fair and efficient allocation. 2. Guide & Employee Expense Oversight - Review and verify guide expense reports for accuracy and compliance with company policies. - Approve or escalate guide-related expenses as needed. - Review and approve staff tour expense reports, business travel costs, and working time during business trips. - Compile and maintain company rules and guidelines related to guide expenses. - Collaborate with Tour Leader Managers and Trainers to ensure consistent communication and implementation of expense rules across the guide team. 3. Recruitment & Hiring Support - Support the recruitment process, including scheduling interviews and coordinating with candidates. - Assist in onboarding new hires, ensuring smooth integration into the company. 4. Freelance Guide Relations & Contracts - Handle communications with freelance guides regarding contracts, conditions, and assignments. - Discuss and confirm terms of engagement, ensuring alignment with company policies and client requirements. - Maintain updated records of freelance contracts and availability. 5. Resource Coordination & Compliance - Ensure optimal use of company resources, balancing client satisfaction with operational efficiency. - Act as a liaison between guides, freelance partners, internal teams, and management. - Identify discrepancies or inefficiencies in scheduling, contracting, or expense reporting, and propose improvements. Qualifications: - Strong organizational skills and the ability to multitask effectively. - Proficiency in Microsoft Office (Word, Excel, PowerPoint) or equivalent software. - Experience or knowledge in HR or accounting is a plus but not required. - Excellent communication skills and a professional demeanor. - High level of discretion and the ability to handle sensitive information with confidentiality. Work Environment: - This role is based in our office and involves collaboration with the HR and Accounting teams. - Occasional cross-departmental communication may be required to support company operations. The salary includes 20 hour overtime.