Job Description

We’re looking for a Global Community Manager to join Wise’s Organic Social team.

Wise is already the #1 fintech brand on social media, but our community is where the next chapter of growth gets built. This role exists to turn the millions of people already talking about Wise into our most powerful content and advocacy channel.

This isn’t a traditional community management role. You won’t just be monitoring mentions and replying to comments. You’ll be launching new channels, shaping existing ones, and building strategies from scratch to drive user-generated content at scale. You’ll build relationships with real Wise users and feed their stories, frustrations, and ideas back to our content team to shape what we make next.

You’ll own how Wise shows up in the spaces where real conversations about money happen: Reddit, Threads, WhatsApp Communities, Instagram, expat forums, and whatever platform comes next. You’ll work closely with our organic social managers, product marketing, and customer support teams to make sure community insight shapes everything from content to product.

If you’re the kind of person who lives in the comment section, treats every conversation as a content idea, and knows how to turn engaged users into a thriving community, this is your role.

Launching and growing Wise’s community presence across Reddit, Threads, WhatsApp Communities, and new platforms as they emerge.

Key Responbilities:

Building private communities where our most engaged users can connect, share feedback, and get early access to product updates.
Creating community-first content that sparks real conversation across platforms, and driving user-generated content at scale through smart systems and incentives.
Building relationships with Wise users to surface stories, pain points, and ideas that feed into our organic social content calendar.
Running community initiatives like AMAs, feedback threads, beta testing groups, and user spotlights that give our most vocal users a platform.
Building community guidelines, moderation frameworks, and response playbooks that scale across regions without losing authenticity.
Upskilling our customer support teams on social engagement best practices so every Wise touchpoint feels consistent and human.
Owning our social listening and sentiment reporting: tracking community health, share of voice, and competitor strategies, then translating it all into clear insights for leadership and product teams.