Internal Process Optimization Specialist

At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As our Internal Process Optimization Specialist, you will be a champion of our internal operational excellence. Your mission is to analyze, (re)design, and automate the processes that empower our teams to work more efficiently and contribute effectively to our North Star.

Take Ownership

We are hiring two specialists for this team, each with a unique focus but a shared mission. As an Internal Process Optimization Specialist, you will be responsible for a broad range of internal, employee-facing processes to identify bottlenecks, eliminate inefficiencies, and build scalable solutions.

• Proactively dive deep into our internal processes, gathering decentralized data and engaging directly with teams to identify bottlenecks, pain points, and opportunities for improvement

• Design, build, and maintain robust, end-to-end automated workflows using low-code platforms (like n8n) and custom scripts to eliminate manual tasks and streamline operations

• Expertly guide colleagues through internal tool and process changes (such as deprecations or new roll-outs), using clear communication and documentation to manage the transition effectively

• Translate raw operational data into clear, actionable insights for stakeholders to drive decision-making.

We're hiring two distinct profiles for this team:

1. The Systems Designer: A strategic thinker who excels at analyzing and designing logical and effective processes that reach the entire organization, orchestrating and implementing long-term, and highly-automated solutions, and guiding the organization through major changes.

2. The All-Round Fixer: A dynamic and hands-on problem-solver who thrives on tackling a diverse range of challenges, iterating on workflows and processes, and delivering high-impact, and highly-automated solutions across varied contexts.