Mercier Consultancy is excited to offer an outstanding opportunity for a Dutch Speaking Customer Service Representative for our Client's Subscription-Based Services. In this important role, you will provide exceptional support to our Dutch-speaking customers, assisting them with inquiries related to their subscriptions and ensuring a seamless user experience.

Your fluency in Dutch will be integral in addressing customer questions about subscription plans, billing issues, and service features. You will be responsible for enhancing customer satisfaction by providing accurate information and resolving issues efficiently.

Responsibilities

Deliver top-notch customer service in Dutch via phone, email, and chat for subscription inquiries
Assist customers with setting up, managing, and canceling their subscriptions
Handle billing inquiries, adjustments, and related transactions
Document all customer interactions accurately in our CRM system
Collaborate with internal teams to resolve complex customer issues and improve service quality
Gather customer feedback to help enhance our subscription offerings
Stay informed about industry trends and changes in subscription services

Requirements

Fluency in Dutch and English, with excellent communication skills
Strong customer service orientation and the ability to solve problems effectively
Prior experience in customer service, particularly in subscription or SaaS industries, is preferred
Able to manage multiple inquiries in a fast-paced environment
Detail-oriented with strong organizational abilities
Passion for customer care and a commitment to creating positive experiences
Familiarity with customer support software and CRM systems is a plus

Benefits

Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
Monthly Performance Bonus
Free Greek Course
And More...

Dutch Speaking Customer Service Representative for Subscription-Based Services