Italian Speaking Customer Service Specialist

Join Mercier Consultancy as an Italian Speaking Customer Service Specialist, with an exciting opportunity to work in beautiful Greece! We are offering paid relocation for the right candidate who is passionate about providing top-notch customer service to our Italian-speaking clientele.

In this dynamic role, you will engage with customers through various channels, offering support and assistance tailored to their needs. Your professionalism and empathy will play a vital role in ensuring a memorable customer experience, helping to strengthen our reputation for excellence.

Responsibilities

• Handle customer inquiries in Italian through phone, email, and chat channels
• Provide accurate information regarding our products and services
• Resolve customer issues effectively and in a timely manner
• Document interactions and update customer records in our systems
• Work closely with other teams to ensure efficient resolution of customer concerns
• Participate in ongoing training and development sessions
• Contribute to a positive team environment and enhance customer satisfaction

Requirements

• Fluency in Italian and English, both oral and written
• Exceptional communication and problem-solving skills
• Experience in customer service or a relevant field is advantageous
• Adept at multitasking and working in a fast-paced environment
• Strong attention to detail and commitment to customer satisfaction
• Positive attitude and a collaborative spirit
• Prior experience with customer support software is a bonus

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...