Advanced Field Service Engineer
— Hawthorn, Mitcham, AustraliaBy agreement
Hawthorn, Mitcham, AustraliaFull-timeSeniorGE HealthCareNEW
Description (EN)
**Job Description Summary**
The Advanced Field Engineer is a senior-level technical expert responsible for installing, maintaining, and troubleshooting complex medical systems, providing advanced technical support, and mentoring junior engineers. This role requires deep technical knowledge, strong problem-solving skills, and the ability to work autonomously while ensuring customer satisfaction and operational excellence. The position is based in the south-eastern suburbs.
**Job Description**
**Activities & Responsibilities**
+ Install and configure a range of medical equipment, proficient in several modalities.
+ Perform complex corrective maintenance and installations.
+ Conduct root cause analysis with a 360° approach, considering internal and external factors.
+ Apply basic application knowledge to support clinical workflows.
+ Utilize strong knowledge of power, grounding, and digital systems.
+ Actively promote and use remote diagnostic tools; contribute to the ROLE team.
+ Serve as a role model in administrative tasks and follow-up (including debriefing, parts, KPI tracking).
+ Participate in local Level 2 escalation team, supporting Technical Lead Engineers.
+ Leverage customer knowledge to assist with contract and on-demand revenue growth.
+ Lead communications with customers and act as escalation point for concerns, including installations.
+ Contribute to EHS policy improvements.
+ Own customer issues from dispatch to resolution, engaging team members as needed.
+ Lead, instruct, and coach less experienced Field Engineers.
+ May lead basic projects.
**Technical Knowledge & Hard Skills**
+ Minimum (3+) years of experience as a Field Service Engineer.
+ Expert in one modality and proficient in at least one other.
+ Advanced troubleshooting and system integration skills.
+ EHS champion with safety-first mindset.
+ Knowledge of Lean & Continuous Improvement principles.
+ In-depth knowledge of all processes and tools related to the role.
+ Trained and updated in all mandatory trainings.
+ Strong written and verbal communication skills.
+ Basic business acumen and understanding of key financial drivers.
+ First-level project management skills.
+ English: Read, understand, and hold conversations.
**Behavior & Soft Skills**
+ Embrace company cultural behaviors.
+ Technical curiosity to learn and solve problems.
+ Strong collaboration and one-team mindset.
+ Ability to manage difficult conversations effectively.
+ Sense of priority and urgency.
+ Rigor, organization, and efficient time management.
+ Listening skills and composure.
+ Ability to embrace change and help others adapt.
+ Coaching and mentoring mindset.
**Additional Information**
**Relocation Assistance Provided:** No
The Advanced Field Engineer is a senior-level technical expert responsible for installing, maintaining, and troubleshooting complex medical systems, providing advanced technical support, and mentoring junior engineers. This role requires deep technical knowledge, strong problem-solving skills, and the ability to work autonomously while ensuring customer satisfaction and operational excellence. The position is based in the south-eastern suburbs.
**Job Description**
**Activities & Responsibilities**
+ Install and configure a range of medical equipment, proficient in several modalities.
+ Perform complex corrective maintenance and installations.
+ Conduct root cause analysis with a 360° approach, considering internal and external factors.
+ Apply basic application knowledge to support clinical workflows.
+ Utilize strong knowledge of power, grounding, and digital systems.
+ Actively promote and use remote diagnostic tools; contribute to the ROLE team.
+ Serve as a role model in administrative tasks and follow-up (including debriefing, parts, KPI tracking).
+ Participate in local Level 2 escalation team, supporting Technical Lead Engineers.
+ Leverage customer knowledge to assist with contract and on-demand revenue growth.
+ Lead communications with customers and act as escalation point for concerns, including installations.
+ Contribute to EHS policy improvements.
+ Own customer issues from dispatch to resolution, engaging team members as needed.
+ Lead, instruct, and coach less experienced Field Engineers.
+ May lead basic projects.
**Technical Knowledge & Hard Skills**
+ Minimum (3+) years of experience as a Field Service Engineer.
+ Expert in one modality and proficient in at least one other.
+ Advanced troubleshooting and system integration skills.
+ EHS champion with safety-first mindset.
+ Knowledge of Lean & Continuous Improvement principles.
+ In-depth knowledge of all processes and tools related to the role.
+ Trained and updated in all mandatory trainings.
+ Strong written and verbal communication skills.
+ Basic business acumen and understanding of key financial drivers.
+ First-level project management skills.
+ English: Read, understand, and hold conversations.
**Behavior & Soft Skills**
+ Embrace company cultural behaviors.
+ Technical curiosity to learn and solve problems.
+ Strong collaboration and one-team mindset.
+ Ability to manage difficult conversations effectively.
+ Sense of priority and urgency.
+ Rigor, organization, and efficient time management.
+ Listening skills and composure.
+ Ability to embrace change and help others adapt.
+ Coaching and mentoring mindset.
**Additional Information**
**Relocation Assistance Provided:** No
Published 1 day ago
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