Corporate Relationship Manager
— New ZealandBy agreement
New ZealandFull-timeSirva
Description (EN)
Responsible for managing client relationships within an assigned territory with the view to maximise revenue from each client by establishing sound account strategy, client follow-up, nurturing and growing relations and upselling new and existing products.
% of time
(must total to 100%)
Description of Duty
100%
Develop and maintain strong relationships with an assigned portfolio of clients to maximise revenue from each client and ultimately achieve year on year growth in portfolio revenue.
Take on new clients, and add to portfolio of accounts, when new clients are acquired by corporate sales team.
Partner with implementation team to ensure client’s policy and pricing is successfully implemented and structured. Training of service delivery team on client policy and service delivery expectations after implementation.
Identify opportunities independently and by communicating/collaborating with peers in region for maximisation of Sirva and Allied revenue targets.
Utilisation of the company CRM to ensure optimal account management. Utilise Salesforce.com daily to track activities, manage opportunities, meetings, and contacts.
Primary contact to the corporate client in the administration of client’s relocation program.
Partner with Customer Experience Move Managers, Presales, In Home Consultants, Pricing Team, Destination Service Teams, Supply Chain, and Client Finance to achieve client goals by maintaining and measuring metrics through an audit driven environment.
Connect+ portal administration – client set-ups, ongoing administration, login requests, and tailoring for client as required.
Plan and conduct client reviews and meetings. Compile reports per client requests. Review and present this information in a consistent format to our corporate clients.
Maintain an ongoing high level of client satisfaction and resolve complex problems for clients to maximize customer satisfaction.
Maintain market intelligence on competitor activities.
Communicate policy changes to team and update them in the system. Coordinate and lead client update meetings with operations team. Maintain client policy matrixes.
Assist the finance team facilitate overdue payment collections through client relationships.
In collaboration with policy consulting department to research and recommend policy changes as needed to enhance effectiveness of client’s relocation program.
Assist with training as requested/ needed. This would include mentoring for on-the-job training, employee development and acting as a subject matter expert. Provides direction and feedback to new team members and constructive performance feedback to management.
Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)
Education/Certification Requirements
Tertiary qualification in business or related discipline is preferred
Global Mobility Specialist certification and/or global mobility industry knowledge is preferred
Qualifications and Experience Requirements
Client management experience in the relocation or similar industry preferred
Excellent presentation skills
Strong problem solving and conflict resolution skills
Financial/accounting/commercial knowledge preferred
Understanding/embracing the direction and strategy of SIRVA
Strong oral and written communication skills
Strong computer skills
Ability to consult proactively with clients to enhance their policy and services offered
Successful project management skills
Skills to interact effectively with other departments in the organization in order to resolve client issues
Strong understanding of sale process and selling skills
Strong negotiation skills
Professional attributes & skills
Ability to work with integrity and build strong working relationships and be seen as a trusted advisor
Ability to develop customised account strategies based on corporate client’s goals, challenges, and business needs
Excellent oral and written communication, interpersonal and presentation skills
Self starter and the ability to work efficiently, independently and as a team player
Demonstrate key attributes: self-starter, driven, motivated, competitive, hard-working and creative thinker
Solution orientated; strong problem solving and negotiation skills
WHAT SIRVA OFFERS
Competitive salary and incentive plans
Workplace flexibility for a balanced work/life approach
Comprehensive benefits packages and wellness program
Challenging, collaborative, diverse corporate culture
% of time
(must total to 100%)
Description of Duty
100%
Develop and maintain strong relationships with an assigned portfolio of clients to maximise revenue from each client and ultimately achieve year on year growth in portfolio revenue.
Take on new clients, and add to portfolio of accounts, when new clients are acquired by corporate sales team.
Partner with implementation team to ensure client’s policy and pricing is successfully implemented and structured. Training of service delivery team on client policy and service delivery expectations after implementation.
Identify opportunities independently and by communicating/collaborating with peers in region for maximisation of Sirva and Allied revenue targets.
Utilisation of the company CRM to ensure optimal account management. Utilise Salesforce.com daily to track activities, manage opportunities, meetings, and contacts.
Primary contact to the corporate client in the administration of client’s relocation program.
Partner with Customer Experience Move Managers, Presales, In Home Consultants, Pricing Team, Destination Service Teams, Supply Chain, and Client Finance to achieve client goals by maintaining and measuring metrics through an audit driven environment.
Connect+ portal administration – client set-ups, ongoing administration, login requests, and tailoring for client as required.
Plan and conduct client reviews and meetings. Compile reports per client requests. Review and present this information in a consistent format to our corporate clients.
Maintain an ongoing high level of client satisfaction and resolve complex problems for clients to maximize customer satisfaction.
Maintain market intelligence on competitor activities.
Communicate policy changes to team and update them in the system. Coordinate and lead client update meetings with operations team. Maintain client policy matrixes.
Assist the finance team facilitate overdue payment collections through client relationships.
In collaboration with policy consulting department to research and recommend policy changes as needed to enhance effectiveness of client’s relocation program.
Assist with training as requested/ needed. This would include mentoring for on-the-job training, employee development and acting as a subject matter expert. Provides direction and feedback to new team members and constructive performance feedback to management.
Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)
Education/Certification Requirements
Tertiary qualification in business or related discipline is preferred
Global Mobility Specialist certification and/or global mobility industry knowledge is preferred
Qualifications and Experience Requirements
Client management experience in the relocation or similar industry preferred
Excellent presentation skills
Strong problem solving and conflict resolution skills
Financial/accounting/commercial knowledge preferred
Understanding/embracing the direction and strategy of SIRVA
Strong oral and written communication skills
Strong computer skills
Ability to consult proactively with clients to enhance their policy and services offered
Successful project management skills
Skills to interact effectively with other departments in the organization in order to resolve client issues
Strong understanding of sale process and selling skills
Strong negotiation skills
Professional attributes & skills
Ability to work with integrity and build strong working relationships and be seen as a trusted advisor
Ability to develop customised account strategies based on corporate client’s goals, challenges, and business needs
Excellent oral and written communication, interpersonal and presentation skills
Self starter and the ability to work efficiently, independently and as a team player
Demonstrate key attributes: self-starter, driven, motivated, competitive, hard-working and creative thinker
Solution orientated; strong problem solving and negotiation skills
WHAT SIRVA OFFERS
Competitive salary and incentive plans
Workplace flexibility for a balanced work/life approach
Comprehensive benefits packages and wellness program
Challenging, collaborative, diverse corporate culture
Published 23 days ago