German Speaking Customer Advisor

Are you a fluent German speaker with a passion for world-class service? Are you ready to build a career in one of South Africa's most beautiful coastal hubs?

We are looking for vibrant, communicative, and solution-oriented individuals to join our Online Retail Project in Umhlanga, KwaZulu-Natal. In this role, you will be the voice of a leading global e-commerce brand, ensuring that every customer journey is seamless, professional, and positive.

The Opportunity

This is a full-time, fully on-site position based in our state-of-the-art offices in Umhlanga. You will work within a multicultural team, supporting German-speaking customers across Europe. Whether you are an experienced customer service professional or a motivated individual looking to break into the international business services sector, we provide the training and platform for you to succeed.

Key Responsibilities

• Customer Support: Handle inbound queries via phone, email, and live chat regarding orders, deliveries, returns, and payment processes.
• Problem Solving: Investigate and resolve customer issues with a focus on "first-contact resolution," ensuring a high level of satisfaction.
• Product Knowledge: Stay up-to-date with the latest retail trends, platform updates, and promotional campaigns to provide accurate information.
• Data Integrity: Accurately log all customer interactions in our CRM system to help improve the overall shopping experience.
• Brand Ambassadorship: Maintain a professional, friendly, and helpful tone that reflects the premium values of our retail partner.

What We Are Looking For

• Linguistic Proficiency: Minimum B2 level in German and B2 level in English (both written and verbal).
• Education: Matric/Grade 12 certificate or equivalent.
• Experience: Prior experience in retail, hospitality, or a call center environment is a definite advantage but not a requirement. We value attitude and potential.
• Tech Savvy: Ability to navigate multiple systems simultaneously and type with speed and accuracy.
• Soft Skills: Strong empathy, active listening skills, and the ability to remain calm under pressure.
• Reliability: A commitment to working full-time on-site in Umhlanga.

Relocation & Support Package

We make moving easy! If you are applying from outside of KwaZulu-Natal or from abroad, we offer a comprehensive relocation program:

• Flight Tickets: One-way flight to Durban for you to start your journey.
• Initial Accommodation: 20 days of provided accommodation to give you time to find your permanent home in the city.
• Visa Support: Full assistance with work visa applications and documentation for eligible candidates applying from outside South Africa.

Benefits & Growth

• Competitive Salary: A market-leading basic salary with language premiums.
• Health & Security: Comprehensive Health and Life Insurance coverage for all permanent employees.
• Career Pathways: We prioritize internal promotion. You will have access to leadership development programs, coaching, and international opportunities.
• Modern Workspace: Work in a high-tech environment located in the heart of Umhlanga's business district, close to Gateway Theatre of Shopping and the beach.
• Rewards: Regular performance-based incentives, team-building events, and "employee of the month" recognition.

Diversity and Inclusion

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or orientation.