Tower Agent
— Amsterdam, NetherlandsBy agreement
Amsterdam, NetherlandsFull-timeMiddleNEW
Description (EN)
How you'll help us Keep Climbing (overview & key responsibilities)
As a Tower Agent, you will work in a dynamic, constantly
changing environment and ensure the correct communication and coordination at
the center of Delta's Hub operation in Amsterdam. Focus is on operational
performance including, but not limited to, on-time departures (D-Zero), safety,
security, customer service delivery and other key performance indicators.
The Tower Agent will serve as an operational liaison
between Delta and all contracted business partners within the Amsterdam
operation and reports directly to the Operational Service Manager Tower.
Operationally the Tower Agent reports to Operational Service Manager Above Wing
and Below Wing.
**Key Responsibilities:**
+ Liaiseswith business partners to share updates and ensure safe, punctual, and customerservice norms are met.
+ Reviewsand proactively communicates maximization of airport facilities/gates.
+ Partnerswith the ATL Operations Customer Center and other Hub Coordination Centers.
+ Distributesdaily, weekly, and monthly operational reports.
+ Participatesin daily briefings and actions operational concerns.
+ Monitorsinbound customer flow connections and provides analysis.
+ Monitors,adjusts, and transfers load data.
+ Coordinatesduring IROPs.
+ Participatesin innovation projects.
+ Forecastsand places aircraft catering orders.
+ AssistsCrew Accommodation team with hotel and transportation planning.
+ Ensuresadherence to system aircraft cabin changes.
+ Additionaltasks may be required based on business needs.
What you need to succeed (minimum qualifications)
- Must have valid authorization to live and work in the EU (including the Netherlands) at the time of application. Delta does not provide visa sponsorship for this role.
- Must be at least 18 years of age.
- Fluent in English (written and oral).
- Able to read, write, and comprehend detailed job instructions.
- Strong listening and communication skills to identify customer needs and provide appropriate direction.
- Flexibility to work varying shifts, extended hours, and on-call requirements.
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
- Able to manage conflict and resolve problems effectively.
- Possess basic computer skills and proficiency in Microsoft Office applications.
- Able to balance multiple priorities within established time constraints.
- No disqualifying history with law enforcement (required for airport access pass).
- (If transferring internally) Must be performing satisfactorily in current position.
- Consistently prioritizes the safety and security of self and others.
- Demonstrates that privacy is a priority when handling personal data.
- Embraces diverse people, thinking, and styles.
What will give you a competitive edge (preferred qualifications)
+ Knowledgeof DL One Source system.
+ ACC/HubTower experience preferred.
+ Knowledgeof OSS and RES automation systems.
+ AirportCustomer Service operational experience.
+ Collegeeducation or equivalent preferred.
Benefits and Perks to Help You Keep Climbing
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
As a Tower Agent, you will work in a dynamic, constantly
changing environment and ensure the correct communication and coordination at
the center of Delta's Hub operation in Amsterdam. Focus is on operational
performance including, but not limited to, on-time departures (D-Zero), safety,
security, customer service delivery and other key performance indicators.
The Tower Agent will serve as an operational liaison
between Delta and all contracted business partners within the Amsterdam
operation and reports directly to the Operational Service Manager Tower.
Operationally the Tower Agent reports to Operational Service Manager Above Wing
and Below Wing.
**Key Responsibilities:**
+ Liaiseswith business partners to share updates and ensure safe, punctual, and customerservice norms are met.
+ Reviewsand proactively communicates maximization of airport facilities/gates.
+ Partnerswith the ATL Operations Customer Center and other Hub Coordination Centers.
+ Distributesdaily, weekly, and monthly operational reports.
+ Participatesin daily briefings and actions operational concerns.
+ Monitorsinbound customer flow connections and provides analysis.
+ Monitors,adjusts, and transfers load data.
+ Coordinatesduring IROPs.
+ Participatesin innovation projects.
+ Forecastsand places aircraft catering orders.
+ AssistsCrew Accommodation team with hotel and transportation planning.
+ Ensuresadherence to system aircraft cabin changes.
+ Additionaltasks may be required based on business needs.
What you need to succeed (minimum qualifications)
- Must have valid authorization to live and work in the EU (including the Netherlands) at the time of application. Delta does not provide visa sponsorship for this role.
- Must be at least 18 years of age.
- Fluent in English (written and oral).
- Able to read, write, and comprehend detailed job instructions.
- Strong listening and communication skills to identify customer needs and provide appropriate direction.
- Flexibility to work varying shifts, extended hours, and on-call requirements.
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
- Able to manage conflict and resolve problems effectively.
- Possess basic computer skills and proficiency in Microsoft Office applications.
- Able to balance multiple priorities within established time constraints.
- No disqualifying history with law enforcement (required for airport access pass).
- (If transferring internally) Must be performing satisfactorily in current position.
- Consistently prioritizes the safety and security of self and others.
- Demonstrates that privacy is a priority when handling personal data.
- Embraces diverse people, thinking, and styles.
What will give you a competitive edge (preferred qualifications)
+ Knowledgeof DL One Source system.
+ ACC/HubTower experience preferred.
+ Knowledgeof OSS and RES automation systems.
+ AirportCustomer Service operational experience.
+ Collegeeducation or equivalent preferred.
Benefits and Perks to Help You Keep Climbing
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
Published 5 days ago
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