Prepping / Order Processing Team Lead

• 3–4 years of experience in operations, data entry, administrative coordination, order processing, supply chain, or a similar role
• Experience supporting, training, guiding, or informally leading others
• Exceptional attention to detail and a structured, methodical approach to work
• Strong organizational skills with the ability to manage competing priorities
• Confidence working with CRM, order processing, inventory, or data management tools
• Proficiency with Microsoft Office, especially Excel
• Strong written and verbal communication skills in English
• Ability to work independently in a remote environment during EST business hours
• Proactive, ownership-driven mindset
• Comfortable holding yourself and others accountable to quality standards and deadlines
• Ability to work in a fast-paced, evolving environment where processes may continue to change

The ideal candidate is a highly organized operations professional who enjoys structure, accuracy, and team coordination. They are comfortable reviewing detailed information, catching errors, prioritizing work, and helping others improve.

They do not need to be a senior manager, but they should have natural leadership ability. They should be the type of person others go to for guidance because they are reliable, calm, clear, and consistent.

This person should be comfortable balancing hands-on execution with team leadership. They can process work themselves, review the work of others, provide coaching, and help create better systems as volume increases.

Top 3 Skills This Candidate Should Possess

1. Operational Accuracy and Quality Control

This role is heavily dependent on accuracy. The candidate will be reviewing quotes, orders, plant lists, client submissions, vendor catalogues, and inventory data. Mistakes can slow down quoting, create supplier issues, or cause downstream operational problems.

An A-player will be detail-oriented, methodical, and able to spot errors before they become larger issues.

2. Team Coordination and Coaching

This is a hands-on team lead role, so the candidate needs to guide others, distribute work, train new team members, and reinforce high standards.

They do not need to be a corporate manager, but they should have leadership instincts. An A-player can keep the team organized, support people when they are stuck, and hold others accountable without creating friction.

3. Organization and Prioritization Under Pressure

The candidate will need to manage competing priorities, turnaround targets, workload distribution, escalations, and process issues. They need to stay calm and structured when volume is high.

An A-player will know what needs attention first, what can wait, who needs support, and when something needs to be escalated.

We are looking for a detail-oriented and driven Prepping / Order Processing Team Lead to oversee the Quote Prepper team and support the smooth, accurate processing of quotes, orders, plant lists, and vendor catalogues.

Reporting to the Estimation Manager, this person will play a key role in the quoting workflow by setting quality standards, reviewing work, training team members, distributing workload, and helping the team meet turnaround targets.

This is a hands-on leadership role that combines operational coordination, data accuracy, process improvement, and people support in a fast-paced environment. The ideal candidate is structured, accountable, comfortable working through details, and able to guide others while still contributing directly to the work.

• Lead and coordinate the day-to-day work of the Quote Prepper team
• Review and approve quotes, orders, plant lists, and client submissions for accuracy and completeness
• Ensure submitted information meets internal quality standards before processing
• Train, onboard, mentor, and support team members
• Build strong work habits, consistency, and high standards across the team
• Own workload distribution and prioritization to meet turnaround targets
• Maintain, update, and improve vendor catalogues and inventory data in internal systems
• Identify process gaps, recurring errors, and workflow inefficiencies
• Partner with Operations leadership to streamline processes as the team scales
• Act as the escalation point for complex, unclear, or non-standard requests
• Track team performance, quality issues, turnaround times, and opportunities for improvement
• Support accurate data entry, CRM updates, and clean documentation across the quoting workflow

Tactic Growth is partnering with a company in the Construction Tech (Landscaping) sector to find a Prepping / Order Processing Team Lead who will join a team working on a Full time contract.

Our client is one of Canada's fastest-growing companies, recognized by Deloitte, the Globe & Mail, and the Lazaridis Scaleup Program. They are revolutionizing how landscape contractors source plant and hardscape materials through a B2B marketplace that simplifies procurement in a traditionally outdated industry.

Since their inception, we have helped landscapers save time, money, and stress and plant over 1.5 million plants and trees. Led by a young and eager group of entrepreneurs, our client is aggressively expanding across North America and are therefore looking for amazing people to add to our team!

Fully remote, open to candidates based in LATAM

Working Hours: 8:00 AM – 5:00 PM EST

Employment Type: Contract