Description

This is an opportunity to advance your payroll career by joining our team as a Payroll Operations Associate (HRSD), our work ensures our UK expat employees are paid accurately and on time, supporting their success around the globe.

As a Payroll Operations - Associate in the HRSD team, you will be responsible for delivering end‑to‑end payroll services for an assigned section of the UK Expat payrolls using in‑house payroll software. In this role you will focus on accurate and timely processing of monthly payrolls, effective query resolution, and strong control and governance across payroll processes and related accounts.

Job responsibilities

Process and produce the monthly UK Expat payrolls for an assigned population, ensuring accuracy, completeness and adherence to deadlines.
Prepare, validate and transfer payroll information into the payroll system, and perform checks and reconciliations on payroll outputs.
Review vendor feedback and resolve payroll‑related queries in a timely and professional manner.
Provide oversight of designated payroll‑related accounts, working closely with the Payroll Accounting team to investigate issues and substantiate balances.
Identify opportunities for process and system enhancements and support the development, testing and implementation of improvements.
Support the Expat Payroll Team Lead and wider team with ad‑hoc and cyclical activities, including year‑end processing and other periodic deliverables as required.

Required qualifications, capabilities, and skills

Demonstrated experience in payroll, including expatriate payrolls and working in an in‑house payroll environment.
Good payroll knowledge with the ability to perform manual calculations.
Experience working to strict deadlines in a controls‑focused environment, strong focus on controls, quality and data accuracy.
Strong attention to detail, with good investigative and query‑handling skills.
Intermediate user of the Microsoft Office suite, including Excel.
Strong written and verbal communication skills, with a client‑service mindset.
Effective time‑management skills with the ability to prioritize workload and work on own initiative.
Proactive approach to identifying and resolving issues, willingness to develop new system and technical skills as required.
Strong customer service skills and willingness to support colleagues and stakeholders.
Ability to understand and support processes for complex payroll events.
Acts with integrity, with a strong appreciation of the firm’s reputation, regulatory obligations and data privacy requirements.

Preferred qualifications, capabilities, and skills

Direct experience of UK Expat payrolls.
Experience working in a large, complex or matrixed organization.
Experience contributing to process or system change (for example, user testing or providing feedback on enhancements).

JPMorgan Chase

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