Position: Funeral Branch Manager
Location: Joseph Potts Funeral Directors, Belshill
Job Type: Full-time, permanent - 38.33 Hours per week
Salary: Up to £35,000.00 per annum plus relocation package (A relocation package will be considered for this role; details will be discussed during the interview process)

Lead with care. Lead with standards. Lead with purpose.

We are looking for a compassionate, capable and commercially aware Funeral Branch Manager to lead our branch in Larkhall.

Internally, this role carries the contractual title of Senior Funeral Director, reflecting its seniority and responsibility within our funerals business.

This is a leadership role for someone who combines empathy with operational strength. You’ll guide families through some of the most important moments of their lives while leading your team to deliver consistently high standards, regulatory excellence and sustainable branch performance.

Why This Role Matters

Every branch is built on trust — trust from families, colleagues and the wider community.

As Funeral Branch Manager, you are the standard-setter. Around 70% of your time will be spent delivering and overseeing funeral services. The remaining time will focus on leading people, maintaining operational control, managing compliance and ensuring the branch performs both commercially and professionally.

You will be responsible for:

Leading and developing your team
Maintaining high service and care standards
Ensuring regulatory compliance and audit readiness
Supporting at-need performance and funeral plan conversations
Building a strong, visible local presence

Your Impact

Lead and Support Funeral Services

Deliver complex funeral arrangements with professionalism and empathy
Guide families clearly through options and next steps
Run pre-funeral briefings and oversee service delivery
Observe arrangements and funerals to uphold care standards

Manage and Develop the Team

Lead recruitment, onboarding and ongoing 1:1 performance conversations
Manage rotas, holiday and sickness cover
Ensure regulatory training and compliance standards are met
Embed accountability, professionalism and ownership
Support succession planning and development

Drive Operational Excellence

Oversee branch standards and high-quality care of the deceased
Maintain accurate records and legal documentation
Ensure inspection readiness and regulatory compliance
Monitor costs including overtime and hire cars
Identify service improvements and implement change

Build Local Presence

Lead local marketing activity
Develop relationships with care homes, celebrants and community groups
Represent the branch at memorials and events
Promote services in a supportive, consultative way

What We’re Looking For

We welcome applications from candidates with:

Experience leading and developing teams in service-led environments
A strong track record of maintaining standards and compliance
Confidence operating within regulated or policy-driven environments
Commercial awareness and comfort working with targets and cost control
Strong organisational and documentation skills
Calm decision-making in emotionally sensitive situations
A full UK driving licence
Flexibility to work evenings, weekends and on-call

Funeral sector experience is desirable but not essential.
We are open to candidates from other regulated, service-focused industries where high standards, community engagement and people leadership are central.

What We Offer

Comprehensive induction and structured development
Opportunity to complete professional qualifications via our apprenticeship programme
Bonus potential
Life assurance cover
Employee Assistance Programme
30–33 days holiday (including Bank Holidays)
Contributory pension scheme
Relocation package considered

If you are ready to lead with empathy, set clear standards and build a branch that families trust, we would love to hear from you.

Dignity

Open Positions