General Information

Ref # 2600008R

Location: Poland-Wroclaw

Job family: Customer Service

Closing Date: 2027-07-31

Description

Description

Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.

We’re currently seeking fluent Italian or Spanish speakers to join our Customer Contact Centre as dedicated service professionals. As a Customer Contact Centre Agent, you’ll be the voice of Qatar Airways- delivering world-class service primarily over the phone, with additional support provided through web chat as needed. Your mission: to ensure every customer interaction is smooth, satisfying, and memorable.

Your Specific Responsibilities Will Include

Handle inbound customer inquiries with professionalism and empathy
Promote, upsell, and cross-sell Qatar Airways products and services
Create, modify, and refund flight reservations
Provide accurate fare quotes and assist with ticket issuance and re-issuance
Support e-commerce, trade, and loyalty program activities
Escalate complex queries when needed to ensure smooth customer experience and satisfaction

Relocation & Training

This role requires relocation to Wroclaw, Poland. You’ll receive:

5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies
Dedicated support from experienced specialists every step of your onboarding journey

What We Offer

Competitive Salary- Rewarding your talent and experience
Travel Privileges- Explore the world with exclusive flight benefits
Private Healthcare- Luxmed coverage fully paid by Qatar Airways
Monthly MyBenefit Points- Choose perks that match your lifestyle
Social Fund Access- Co-financed holidays, cultural events, and festive bonuses
Referral Rewards- Get paid for helping us find great talent
Relocation Support- Assistance for candidates moving to Poland
Annual Leave - In full compliance with Polish labor law

Qualification

About You

We’re looking for candidates who bring passion, energy, and a customer-first mindset. Ideal qualifications include:

Education & Experience

Minimum high school diploma
At least 1 year of customer service experience
Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline

Basic Tariff course certification can be considered.

Skills & Attributes

Fluent in English and either Italian or Spanish- minimum C1 level proficiency in English and one other language
Strong communication and active listening skills
Tech-savvy with solid typing abilities
Comfortable in fast-paced, high-volume environments
Warm, expressive, and service-oriented personality
Adaptable, eager to learn, and open to new systems
Able to work under pressure and in rotating shifts (no night shifts)
Knowledge of European languages like Spanish, French or German is an added advantage; C1 proficiency level is expected

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=2600008R

Qatar Airways

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