Ocean Forwarding Customer Service Representative

Rotterdam, Netherlands | 🕓 Full-time

Join our dynamic logistics team and take ownership of end-to-end import operations for our valued customers. As an Ocean Forwarding Customer Service Representative, you’ll be the key point of contact ensuring smooth shipment handling, timely communication, and accurate documentation across global trade flows.

This position is ideal for someone who:

Has been working in a stable environment, but looks forward to enhance skills with complex international clients in the Electronics, Semicon and Fashion Industries.
Is confident with experience to navigate between requirements from customers, ocean carriers, transport companies, customs authorities, warehouses and overseas stations to complete shipments with excellent proactive service levels.
Is a positive minded person that naturally motivates others in your business and personal life.
Is committed to our core values: Customer Focus, Accountability, Proactiveness, Team-Work and Integrity.

🚀 Why Join Us

Global Logistics Leader: Be part of a trusted, international logistics network built on collaboration, reliability, and excellence.
Grow With Us: Develop your career in a fast-paced environment with clear growth opportunities as generalists or specialist. We have a professional training platform with our Morrison Express Academy.
People-First Culture: Work in a positive, supportive, team-oriented workplace that values initiative, accuracy, and shared success.
Everyday Benefits: Enjoy fresh fruit in the office, a competitive compensation package, pension benefits, travel allowance, health insurance allowance, and performance-based bonuses twice a year.
International Opportunity: An international working environment with work visa sponsorship available for highly qualified candidates.

🚢 Your Core Responsibilities – Import Operations

Hands-on manage ocean import shipments end-to-end from booking to delivery.
Closely keep shipments on the radar, ensure accurate system visibility and inform all stakeholders proactively of any delays or exceptions.
Closely coordinate shipments linked to our warehousing and cross-dock services.
Ensure timely and accurate transition from operations to the finance departments.
Collaborate with sales to create clear SOPs for new customer setups.
Maintain Compliance in a complex global environment together with the Quality Team.
Deepen the relationships with customers to ensure maximum satisfaction and opportunities to grow business.
Providing proactive (out-of-the-box) solutions for complex shipments or irregularities.
Ensure smooth overseas coordination with over 200 stations in an international environment.
Always focus on continuous improvement to optimize work-flows and systems as CargoWise One.

💡 Cross-Learning Opportunities

Export Operation: Morrison handles export shipments to destinations across our global network. With awareness of compliance on the Asia, USA and intra-Europe trades you will be able to support the export team when required to ensure that shipments move in a timely and compliant manner.
Cross-Trades: Many of our customer base handle a big variety of shipments across different lanes and regions. As “Control Tower” you will be able to support these cross-trades learning about different (operational) requirements across countries and ensure that local customers are aware of these practises.

🌍 What You Bring

Hands-on experience managing ocean import shipments end-to-end.
Detail-oriented mindset with excellent time management skills.
Clear and professional communication in English (Dutch is a plus).
Hands-on experience with freight forwarding systems and milestone tracking.
Team player attitude and a proactive, customer-first approach.

Morrison Express

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