Irish Speaking Customer Support Representative

Mercier Consultancy MD is seeking talented Irish Speaking Customer Support Representatives to join our team in Sofia. This is a fantastic opportunity for individuals fluent in Irish who are passionate about customer service. In this role, you will engage directly with our Irish-speaking clients, providing them with outstanding support and assistance while navigating our products and services.

Key Responsibilities

• Provide exceptional customer support to Irish-speaking clients through various communication channels including phone, email, and live chat.
• Effectively address inquiries related to our products and services, ensuring accurate and helpful information is conveyed.
• Resolve customer complaints and issues efficiently, maintaining a high level of customer satisfaction.
• Document all customer interactions thoroughly and maintain clear records for future reference.
• Collaborate with internal teams to enhance service delivery and overall customer experience.
• Stay informed about product updates and changes to provide customers with the best support possible.

Requirements

• Fluency in Irish (both written and spoken); proficiency in English is an asset.
• Previous experience in customer service or support roles is preferred but not mandatory.
• Excellent communication and interpersonal skills with a strong customer focus.
• Ability to multitask and work effectively in a fast-paced environment.
• Familiarity with customer support software and tools is an advantage.
• A positive attitude and willingness to learn and adapt.
• Strong attention to detail and problem-solving skills.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...