Italian Speaking Customer Support Representative

Mercier Consultancy MD is excited to offer positions for Italian Speaking Customer Support Representatives in Sofia. This is a fantastic opportunity for individuals fluent in Italian who are passionate about providing top-notch customer service. As part of our dynamic team, you will support our Italian-speaking clients by addressing their inquiries and ensuring a seamless experience with our products and services.

Key Responsibilities

• Deliver exceptional customer support to Italian-speaking clients via phone, email, and live chat.
• Manage and resolve inquiries related to products and services in a timely manner.
• Assist customers with any concerns they might have, ensuring a high level of satisfaction.
• Document customer interactions accurately and maintain records for future reference.
• Collaborate with other teams to improve customer experience and expedite resolutions.
• Stay informed about product updates and developments to provide accurate information to customers.

Requirements

• Fluency in Italian (written and spoken); English language skills are beneficial.
• Previous experience in customer service or a similar role is preferred.
• Excellent communication skills with a customer-oriented approach.
• Ability to handle multiple inquiries in a fast-paced environment.
• Familiarity with using customer support software systems is a plus.
• Enthusiastic, proactive, and a quick learner.
• Strong attention to detail and problem-solving skills.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...