Polish Speaking Customer Care Jobs in Sofia

Mercier Consultancy MD is seeking motivated Polish-speaking Customer Care professionals to join our team in Sofia with a fully paid relocation package. This role provides an excellent opportunity for individuals looking to advance their careers while experiencing life in a vibrant and dynamic city. You will be responsible for delivering outstanding customer service to Polish-speaking clients, ensuring their needs are met with professionalism and care.

Key Responsibilities

• Provide exceptional customer support in Polish across multiple communication channels including phone, email, and chat.
• Assist customers with inquiries about products, services, and account-related issues efficiently.
• Maintain accurate records of customer interactions and document solutions in the CRM system.
• Resolve customer complaints effectively to maintain high customer satisfaction.
• Collaborate with team members to share knowledge and improve service delivery.
• Stay informed about product updates, company policies, and industry trends.

Requirements

• Fluency in Polish (both written and spoken) is mandatory; proficiency in English is a plus.
• Previous experience in customer service or similar roles is highly preferred.
• Strong communication and problem-solving skills.
• Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.
• Familiarity with CRM software and customer support tools is an advantage.
• Willingness to relocate to Sofia with full relocation support provided.
• A positive attitude and a customer-centric approach to all interactions.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...