French Speaking Customer Support Representative

Patrique Mercier Recruitment FR is excited to announce a unique opportunity for talented individuals looking to join the customer support landscape in Bulgaria. We are seeking French Speaking Customer Support Representatives to work in Sofia, with fully paid relocation assistance provided. This role is ideal for those who are passionate about customer service and are eager to experience life in a vibrant European city.

Responsibilities

• Provide outstanding customer support to French-speaking clients via phone, email, and chat.
• Assist customers with inquiries, product information, and issue resolution in a timely manner.
• Document customer interactions diligently and follow up on unresolved matters.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Stay informed about the latest products and services to provide knowledgeable assistance.
• Collect customer feedback to help improve processes and the overall customer experience.
• Participate in training sessions to ensure comprehensive knowledge of services offered.

Requirements

• Fluency in French and English, both written and spoken.
• Prior experience in customer service is preferred, but not mandatory.
• Excellent communication skills and a friendly, customer-focused attitude.
• Ability to handle multiple tasks efficiently in a dynamic environment.
• Proficient in using customer support software and standard office applications.
• Strong problem-solving skills with a proactive approach to customer issues.
• Willingness to relocate to Sofia, Bulgaria, and adapt to a new cultural environment.

Benefits

• Paid comprehensive training provided
• Secure job with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Choose from over 50 benefits and services
• Welcoming international work atmosphere
• Ongoing support and learning opportunities
• Bonuses for referring new employees
• Financial assistance for relocation (including transportation, temporary lodging, rent support, and help finding a permanent home)