Danish Speaking Customer Support Representative

Mercier Consultancy MD is excited to offer opportunities for Danish Speaking Customer Support Representatives in Sofia. This position is perfect for individuals who are fluent in Danish and have a passion for helping others. You will be engaging directly with our Danish-speaking customers, providing assistance, resolving issues, and ensuring they receive exceptional service throughout their experience.

Responsibilities

• Provide excellent customer support to Danish-speaking clients via phone, email, and live chat.
• Address inquiries related to products and services, ensuring clarity and accuracy.
• Resolve customer complaints and escalate issues when necessary.
• Document customer interactions and maintain accurate records.
• Collaborate with other departments to improve service delivery and customer satisfaction.
• Stay informed about product knowledge and any updates that affect customer service.

Requirements

• Fluency in Danish (both written and spoken); English language skills are advantageous.
• Experience in customer service is preferred but not mandatory.
• Strong interpersonal and communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Familiarity with customer support software or ticketing systems is a plus.
• A positive attitude and eagerness to learn.
• Attention to detail and problem-solving capabilities.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...