Spanish Speaking Customer Support Representative

Mercier Consultancy MD is excited to announce openings for Spanish Speaking Customer Support Representatives in Sofia. We are looking for passionate individuals fluent in Spanish who are committed to delivering exceptional customer service. In this role, you will assist our Spanish-speaking clients, ensuring their inquiries are addressed and their expectations are exceeded.

Key Responsibilities

• Provide outstanding customer support to Spanish-speaking clients through phone, email, and live chat.
• Address inquiries related to our products and services, providing thorough and accurate information.
• Resolve customer issues and complaints in a timely and efficient manner.
• Document all customer interactions and maintain comprehensive records.
• Collaborate with different departments to enhance the overall customer experience.
• Stay updated on product offerings and services to inform customers effectively.

Requirements

• Fluency in Spanish (both written and spoken); knowledge of English is preferred.
• Experience in customer service or a related field is desirable.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks simultaneously in a dynamic environment.
• Familiarity with customer support tools is a plus.
• A positive attitude and eagerness to learn and grow.
• Attention to detail and the ability to work well in a team-oriented atmosphere.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...