2+ years of experience in Customer Success, Implementations, Onboarding, Technical Support, Training, or a similar client-facing role
Experience working within SaaS, technology, or software environments
Fluent English and Spanish (written and spoken)
Excellent presentation, communication, and relationship-building skills
Strong organizational skills and ability to manage multiple projects simultaneously
Experience working with CRM and project management tools (HubSpot, Jira, Asana, Pipedrive, Google Workspace, etc.)
Comfortable working independently in a fully remote environment
Availability to work Eastern Time Zone hours (9:00 AM – 5:00 PM EST)

Leading onboarding projects and ensuring a smooth transition from Sales to Implementation
Guiding clients through setup, configuration, and adoption of the platform
Building strong relationships through proactive communication and regular follow-ups
Configuring workflows, forms, and system settings based on each client's business needs
Supporting data migration and ensuring data accuracy during implementation
Collaborating closely with Product and Development teams, including managing Jira requests when needed
Delivering engaging product demonstrations and training sessions
Identifying opportunities to expand client usage through additional features and services
Monitoring onboarding progress and helping clients achieve success milestones
Maintaining internal documentation and knowledge base resources
Working cross-functionally with Sales, Customer Success, and Product teams to create an exceptional customer experience

At ArboStar, we're helping tree care and landscaping companies run better businesses through technology. As we continue to grow across North America and beyond, we're looking for an Implementation Manager who is passionate about client success, enjoys solving problems, and loves building strong customer relationships.

This is more than an onboarding role — you'll become a trusted partner for our clients, helping them successfully launch and adopt a platform that impacts their daily operations and long-term growth.

If you enjoy working directly with customers, leading projects, collaborating with technical teams, and making a visible impact, we'd love to meet you.

Fully remote position Monday–Friday schedule, 9:00 AM – 5:00 PM EST
10 paid vacation days annually
Paid birthday (or special occasion) day off
Professional and supportive team environment
Long-term growth opportunities within a growing SaaS company
The opportunity to contribute to an industry that helps create healthier, greener communities

Implementation Specialist

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