Spanish Speaking Customer Support Representative

Mercier Consultancy MD is excited to announce the availability of Spanish Speaking Customer Support Representative positions in Sofia. We are looking for individuals who are fluent in Spanish and are passionate about providing excellent customer service. In this role, you will be essential in helping our Spanish-speaking clients, addressing their inquiries and ensuring a seamless customer experience.

Key Responsibilities

• Deliver high-quality customer support to Spanish-speaking clients through phone, email, and live chat.
• Handle inquiries related to our products and services, providing clear and accurate information.
• Resolve customer issues and complaints in a timely manner to ensure customer satisfaction.
• Document all customer interactions and maintain accurate records for future reference.
• Collaborate with internal teams to enhance service delivery and improve customer experiences.
• Stay updated on product knowledge and changes to assist clients effectively.

Requirements

• Fluency in Spanish (both written and spoken); knowledge of English is a plus.
• Previous experience in customer service is preferred but not mandatory.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to multitask and thrive in a fast-paced environment.
• Familiarity with customer support tools and platforms is an advantage.
• A proactive attitude and willingness to learn.
• Strong attention to detail and problem-solving abilities.

Benefits

1. Competitive Monthly Salary
2. Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...