Technology Integration Manager ASIA

Job Description

This role offers a unique opportunity to take your technical expertise to the next level together with IMS. As Technology Integration Manager ASIA - The exact work location within Asia is still to be finalized - you will broaden your impact beyond engineering by shaping customer success, technology adoption, and site performance in a highly strategic market. It is a strong next step for candidates who want to combine deep technical know-how with ownership, visibility, and international exposure.

• Own and drive customer value creation by ensuring that our Multi-Beam-Mask-Writers deliver measurable benefits in performance, productivity, and cost-of-ownership across all relevant customer use cases
• Act as the primary technical interface between IMS and the customer, ensuring effective communication, alignment, and trust
• Drive successful deployment and adoption of our technology, ensuring customer use cases, performance, and economic targets are met
• Lead technology transfer from R&D and Engineering into customer operations, including installation, qualification, and ongoing support
• Provide advanced application and technical support, including troubleshooting, performance monitoring, and optimization of tool utilization
• Lead and develop the on-site Field Service Engineer (FSE) team, ensuring operational excellence and continuous improvement
• Translate customer needs and market feedback into actionable input for Product Management, Engineering, and Technical Marketing
• Own site-level technical performance metrics such as uptime, MTTR, issue resolution effectiveness, and customer satisfaction
• Proactively identify optimization opportunities and recommend process improvements, upgrades, or feature enhancements