First Point Group is recruiting for a Transformation Director (Telecoms ICT) on behalf of a global technology leader with an established history of working in the technology and telecom domain. The successful candidate must have strong experience leading large-scale legacy to Cloud transformation programmes.

In short, this opportunity is for someone with strong C-Level customer management and ICT technical architecture experience with an understanding of a telecoms BSS / OSS networks.

Visa sponsorship can be considered for FLUENT French Speakers only due to French language skills being a mandatory requirement for these projects.

THE OPPORTUNITY

This is a high-impact leadership role where you will drive complex, large-scale transformation programmes within cloud-based telecom environments. You will operate at the intersection of technology, commercial delivery, and customer engagement—working closely with senior stakeholders to deliver mission-critical billing and operational systems. You will act as a trusted partner to the client, ensuring successful programme delivery while identifying opportunities to enhance value, optimise performance, and strengthen long-term relationships.

JOB DESCRIPTION

Programme Delivery & Leadership

Lead multiple large-scale ICT programmes within BSS/OSS (billing, charging, mediation, order management)
Own full delivery lifecycle across scope, timelines, cost, and quality
Establish programme structures, governance, and delivery frameworks
Manage risks, issues, and dependencies across complex environments
Drive continuous improvement in delivery methodology and best practices

Client & Stakeholder Management

Build and maintain strong relationships with C-level stakeholders (IT, Engineering, Finance, Marketing)
Act as a senior escalation point and trusted advisor to the customer
Ensure high levels of customer satisfaction and successful contract delivery
Collaborate with account teams during presales, contributing to solution strategy and planning

Commercial & Financial Ownership

Manage programme financials, including budgeting, forecasting, and cost control
Ensure contract fulfilment and alignment with commercial objectives
Identify and drive additional revenue opportunities within existing programmes

Vendor & Partner Management

Manage third-party vendors and subcontractors across the full programme lifecycle
Negotiate and oversee vendor contracts to ensure cost efficiency and service quality
Monitor vendor performance against SLAs, KPIs, and contractual obligations
Ensure alignment with governance, compliance, and security standards

Team Leadership & Development

Lead cross-functional, global teams in complex delivery environments
Mentor and develop project teams to drive high performance
Foster a collaborative and delivery-focused culture across stakeholders

Requirements

Bachelor’s or Master’s degree in Engineering, Computer Science, or related field
10+ years’ experience in programme/project management within telecom or ICT
Proven experience delivering large-scale transformation programmes ($10M+)
Strong background in BSS/OSS systems, including billing, charging, and mediation
Experience in systems integration and multi-vendor programme delivery
Strong commercial awareness with experience managing programme financials
Excellent stakeholder management skills, with exposure to C-level engagement
PMP certification (or equivalent) preferred
Fluency in French – MANDATORY
Good English

Desirable Experience

Experience working in global, matrixed organisations
Knowledge of ITIL, eTOM, and telecom delivery frameworks
Exposure to telecom vendor / consultancy environments are a massive bonus
MBA or leadership training (advantageous)

First Point Group

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