German-Speaking Customer Service Representative

German-Speaking Customer Service Representative

Location: Umhlanga, Durban, South Africa
Work Model: On-site
Working Hours: 24/7 Rotational Shifts

About the Role

We are looking for a German-speaking Customer Service Representative to join an international customer support team based on-site in Umhlanga. In this role, you will be responsible for delivering high-quality customer support while ensuring a professional and customer-focused experience across all interactions.

Responsibilities

• Handle customer inquiries via phone, email, and chat in German.

• Provide accurate information and resolve customer issues efficiently.

• Maintain a high level of customer satisfaction by delivering professional and empathetic support.

• Escalate complex issues in line with internal procedures.

• Accurately document customer interactions using CRM systems.

• Meet quality, productivity, and performance targets.

• Follow company policies, procedures, and compliance standards.

Requirements

• Fluent German (C2/native level).

• English B2 level or higher.

• Matric / Grade 12 qualification is essential.

• Previous customer service or contact centre experience is preferred.

• Strong communication and problem-solving skills.

• Ability to work 24/7 rotational shifts, including nights, weekends, and public holidays.

• Comfortable working in a fast-paced, on-site environment.

Relocation & Support Package

• 1x local flight to Durban prior to start date.

• 20 nights of accommodation provided, at a location selected by Concentrix.

• Relocation details and next steps will be explained during the recruitment process.

What We Offer

• Paid training and structured onboarding.

• Stable full-time employment with a global organisation.

• Career development and internal growth opportunities.

• Multicultural and supportive work environment.