Customer Service Representative – On-Site

Customer Service Representative (German + English) – On-Site | Umhlanga, South Africa

Location: Umhlanga (Durban area), South Africa
Work Model: On-Site
Start Dates:

• 30 April 2026

• 30 June 2026

• 31 August 2026

• 31 October 2026

Salary: R20,000 – R25,000 per month + Benefits

About the Role

We are looking for German-speaking Customer Service Representatives to join an international team in Umhlanga.

This role involves supporting customers in a 24/7 operational environment, delivering high-quality service and ensuring customer satisfaction.

Working Schedule

• 24/7 rotating shifts

• Flexibility required for night shifts, weekends, and public holidays

Responsibilities

• Provide customer support via phone, email, and chat

• Handle inquiries, complaints, and service-related issues

• Ensure accurate documentation of cases

• Maintain service quality and performance standards

• Deliver a positive and professional customer experience

Requirements

• Fluent German (C1–C2)

• Good command of English (B2+)

• Matric / Grade 12 qualification (mandatory)

• Strong communication and problem-solving skills

• Willingness to work rotational 24/7 shifts

Relocation Support

• 1x local flight to Durban prior to start date

• 20 nights of accommodation covered (at a location selected by the company)

Whats Offered

• Competitive monthly salary: R20,000 – R25,000

• Relocation support package

• International work environment

• Career growth opportunities

If you are customer-focused and ready for an exciting international opportunity in South Africa, this could be your next career move!