German Speaking Customer Agent

Mercier Consultancy MD is pleased to offer an exciting opportunity for a German Speaking Customer Agent to join our team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it a great chance for those looking to advance their career in a vibrant international environment. As a Customer Agent, you will deliver excellent customer service to our German-speaking clients, ensuring a positive and seamless experience.

Key Responsibilities

• Provide high-quality customer support in German through phone, email, and chat.
• Assist customers with inquiries, complaints, and issue resolution promptly and professionally.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to improve processes and customer satisfaction.
• Stay updated on product knowledge and service offerings to provide accurate information.

Requirements

• Fluency in German (both spoken and written) is essential; proficiency in English is advantageous.
• Previous experience in customer service roles is preferred, particularly in international environments.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Adaptability to a new country and cultural environment.
• Proficient computer skills, including CRM software and digital communication tools.
• Ability to multitask and work efficiently in a dynamic environment.
• Proactive problem-solving attitude and a commitment to quality service.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More....