French Speaking Customer Service Representative

Mercier Consultancy is excited to announce openings for French Speaking Customer Service Representatives in Sofia, Bulgaria, along with a comprehensive relocation package. We are looking for enthusiastic individuals who are committed to providing top-quality customer service to our French-speaking clients.

In this role, you will be the primary point of contact for our French-speaking customers, assisting them with their inquiries, resolving issues, and ensuring a memorable customer experience. Your efforts will be pivotal in cultivating customer loyalty and satisfaction.

Responsibilities

• Deliver exceptional customer service in French and English through various communication channels
• Effectively handle customer inquiries, complaints, and feedback
• Document all interactions accurately in our customer relationship management (CRM) system
• Collaborate with other departments to ensure comprehensive solutions for customers
• Gather and analyze customer feedback to inform service improvement
• Stay updated on our products and services to provide informed assistance
• Engage in ongoing training sessions to enhance service skills

Requirements

• Fluency in French and English with excellent communication skills
• Prior experience in customer service or related fields preferred
• Strong problem-solving skills and a customer-centric attitude
• Able to manage various tasks efficiently in a fast-paced environment
• Attention to detail and strong organizational abilities
• Passionate about delivering outstanding customer experiences
• Familiarity with CRM systems and customer support tools is an advantage

Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more