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Customer Service Technician | alfanar Eelctric

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Visa

In Saudi Arabia the employer usually arranges the work visa (country practice; the posting doesn’t say).

Check the posting for nationality or residence rules.

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In these Gulf countries the employer normally applies for the work visa and residence permit. This is how hiring works there, not an offer written in the posting, and it applies only to these locations.

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About the employer

AlfanarPosted on the employer’s careers page · jobs.alfanar.com

Description (EN)

Requisition ID:24735  

CityCustomer Servic 

Group overview:

Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar is involved in:

  • Electrical, Electromechanical and Civil Engineering Construction
  • Manufacturing and Marketing Electrical Construction Products
  • Allied Engineering Services

Our Main Divisions:

  • alfanar electric
  • alfanar Construction
  • alfanar Building Systems

alfanar electric

alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.

alfanar electric operates industries in:

  • Riyadh and Jubail, Saudi Arabia
  • Dubai, UAE
  • London, UK

alfanar has a development and engineering center in Chennai, India.

Industrial Complex, Riyadh

The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.

Spread across 700,000 square meters, the Complex houses alfanar’s facilities.

The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

Job Purpose

Assist in resolving customer issues, provide timely technical support, and ensure quality service. Stay updated on product knowledge and maintain accurate records of customer interactions to help ensure customer satisfaction.

Key Accountability Areas

Issue Resolution:

  • Assist in troubleshooting and resolving customer issues, ensuring that cases are handled in a timely and efficient manner.

Customer Interaction:

  • Engage with customers to understand their technical concerns and provide support or escalate issues as needed.

Quality Assurance:

  • Ensure the service provided meets company standards by following guidelines and processes, with a focus on improving service delivery.

Documentation:

  • Accurately record customer interactions, including troubleshooting steps, resolutions, and any feedback, to maintain clear and complete case histories.

Product Knowledge:

  • Stay informed on product updates and technical changes to provide effective support, while learning new tools and technologies to enhance service quality.

Role Accountability

HR Proficiency:

  • Communicate effectively with peers and supervisors and show openness to directions and feedback.

Delivery:

  • Use tools and machinery within efficient cost and time.
  • Execute the operational activities as per delivery schedules and work instructions.

Problem-Solving:

  • Assist to solve any related issues arise and escalate any complex operational problems.

Quality:

  • Implement the quality standards for products, processes, or related activities.

Business Process:

  • Execute the tasks as per work routines and instructions.

Compliance:

  • Comply to related policy, procedures, and processes.

Academic Qualification

High School Degree in Any relevant field

Work Experience

2 to 4 Years

Technical / Functional Competencies

Customer Focus
Customer Relationship Management
Customer Satisfaction Measurement
Customer Service
Customer Service Orientation
Riyadh, Saudi ArabiaOpen in maps ↗

Never pay a recruiter for a job offer or a visa promise. Check the original posting and employer identity before sharing documents. Pay any legitimate government visa fees only through official channels.

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Work visa: country norm

Country norm: the employer usually arranges the visa; the posting doesn’t say so.

In Saudi Arabia, the employer usually arranges the work visa and residence permit. This is a country norm, not an offer stated in the posting, and applies only to these Gulf locations. Check the posting for nationality or residence requirements.

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