Agent Cylinder Assets Control

How will you CONTRIBUTE and GROW?

The main object and purpose of this position consist in ensuring efficient control of the Regional Centre’s cylinder assets in order to maintain customer cylinder balances accuracy and ensure efficient customer cylinder records management. The incumbent optimizes customer service and assists the administration team in the recovery process and general management of ALC’s cylinder assets, all while promoting ALC’s quality and safety objectives.

Ensures the optimization of cylinder asset utilization: Works with the supply chain teams at head office and at the Regional Centre to achieve optimal cylinder asset utilization. Participates in projects to identify potential re-allocation of cylinders. Determines requirements for capital spending and for internal transfers or from other Regional Centres.

Ensures customers, distributors, depots and trucks audit: Works with administration and sales teams to manage customer cylinder balances, and reconciles their accounts with ALC’s cylinder records. Uses ALC’s audit documents and cylinder-control programs accordingly. Ensures that appropriate charges are levied for lost or damaged cylinders. Ensures that all cylinder holding areas, including trucks, depots, satellites, stores, etc. are audited and that cylinder inventories are in line with sales requirements. 

Visits customers, distributors and depots: Visits customers, distributors and depots, as necessary. Makes sure that products are handled in a safe manner. Counts cylinders. Makes adjustments and issues invoices in case of shortages in conjunction with the administration and sales teams.  Helps customers to manage cylinder inventories efficiently. Establishes optimal cylinder inventory levels and helps coordinate draw-downs or stock-ups to meet them. 

Analyses monthly cylinder count: Prepares a regular cylinder audit plan to reconcile customers’ cylinder balances and recover cylinders at customers with inaccurate balances, excessive cylinder inventories, closed and delinquent accounts. Tracks all progress and prepares a monthly cylinder action plan or report to the administration Team Leader. Gives high priority to cylinder lease and demurrage recovery opportunities by account. 

Process improvement: Works with his/her team as well as with cross-functional teams to continuously improve the work process. Evaluates results, identifies product or process-related non-conformances as well as the causes for dysfunctions within his activity, and implements action plans with appropriate solutions for improvement. 

Quality/Safety: Improves health and safety within the workplace. Actively promotes ALC’s safety objectives. Knows and respects all procedures indicated in ALC’s Quality Manual. Ensures that proper corrective and preventative actions are in place following customer complaints. 

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Are you a MATCH?

• REQUIRED EDUCATION & QUALIFICATIONS
  
  • Diploma: College diploma in administration
  • Knowledge: MS Office, Apollo, good oral communication skills, knowledge of ALC’s various types of gases and cylinders.
  • 5 years in the field of activity.

• OTHER COMPETENCIES
  • Technical abilities:  Masters concepts, tools, and methods related to his job. Meets or exceeds professional requirements of his field of work.  Keeps abreast of progress in his field.
  • Problem solving: Identifies problems within an appropriate time frame. Develops several alternative solutions to problems. Analyzes situations and highlights important issues. Suggests adequate, valuable, and feasible solutions.
  • Strong interpersonal skills: Gets to know others and forms relationships. Maintains very good relationships with colleagues. Respects the ideas and opinions of others.
  • Team player:  Shares knowledge and experience. Cooperates and makes self available. Listens, gathers information, takes into consideration the needs, ideas, opinions of others.
  • Customer oriented and service driven:  Answers precisely customer requests. Is attentive with customers. Respects his/her commitments towards customers.  Initiates new ideas in order to meet customer expectations.
  • Planning skills: Defines objectives and the means to achieve them. Determines all required resources.  Anticipates future situations and establishes work plans. Efficiently allocates or makes use of available resources. Acts according to plans and establishes priorities. Uses methods, systems and work tools efficiently.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.