Operations Services Support Specialist

Job Purpose

Responsible for overseas candidates, coordinating visa processing with agencies, and ensuring compliance with legal requirements. Verifying documents, providing guidance to candidates, maintaining accurate records, and resolving issues. Overseas visit visas and reimbursements, and collaborates with recruitment and HR teams to ensure smooth operations.

Key Accountability Areas

Visa Processing and Candidate Onboarding:

• Assist overseas candidates and coordinate with agencies for visa processing.
• Verify required documents and share them with the relevant agency.
• Provide guidance to candidates on visa procedures and follow up on document preparation.

Compliance and Documentation:

• Ensure all visa processes comply with legal and regulatory requirements.
• Stay updated on changes from the Saudi Embassy.
• Maintain accurate records of visa details, candidate information, and processing status.

Communication and Coordination:

• Communicate with agencies to track visa progress and resolve issues.
• Coordinate with the travel team for candidate flight arrangements.
• Develop and maintain strong relationships with candidates and agencies.

Operational Support:

• Assist with commercial visit visas and candidate reimbursements.
• Collect data from agencies on processing SLAs and candidate expenses.
• Collaborate with recruitment and HR teams to ensure smooth operations.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job
• To have a vision and a plan for the career path and how to achieve it.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Work Experience

Technical / Functional Competencies