Administrative Officer - Emergency Medicine

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

 

Administrative Officer – Emergency Department 

• Monash Medical Centre, Clayton Emergency Department 

• Healthcare Administration 

• Permanent Part-Time Position 

   

About Monash Health  

As the largest public healthcare services provider in Victoria, Monash Health provides integrated health care services available to over 1.3 million people, representing 32% of the population of greater Melbourne.  Further extending our newborn and children’s specialties, in early 2017 we opened a new 230 bed dedicated Children’s Hospital, co-located with Monash Medical Centre, Clayton. Victoria’s largest healthcare service and one of only four accredited Academic Health Science Centers in Australia. 

Our Emergency Department at Monash Medical Centre, Clayton, is responsible for over 85,000 emergency presentations annually.  With a mixed paediatric and adult treatment area. The department has 115 cubicles including seven resuscitation cubicles, decontamination facilities and isolation rooms.   

 

About the Role  

Your desire to help others, especially in urgent situations, will be well met by this job. You will be the first contact for many visitors to our emergency area.  Our administrative officers are key to providing customer focused service to patients and their families. You will be working in a busy, team-based environment providing efficient and effective admin support to the clinical staff and directly contributing to optimum patient care and the function of the department. Your shifts will pass quickly in this busy environment as you respond to the varied needs of our consumers.  

• Registering patient information 

• Admissions, discharges, and transfers 

• Administration and other clerical tasks 

  

About You  

We will put to work your customer service skills and ability to remain helpful in what can be a demanding environment.  You understand the ED is a fast paced, sensitive, and frequently changing environment, with that we will offer comprehensive training that will fully prepare you. To ensure:

• Availability to work across a 24/7 roster is required. 

• Exceptional interpersonal and communication skills 

• Flexibility and reliability a must 

• Have a desire and passion to learn new systems and process. 

• Medical terminology (advantageous) 

• Experience with EMR (FirstNet) and iPM (advantageous) 

• Advanced keyboard skills 

• Ability to multitask in a busy environment. 

• Exceptional, effective communication skills  

  

What you need:

• Proven healthcare administration experience 

• Glowing referees from current or previous manager/managers 

• Knowledge of Monash Health software systems would be advantageous, or the ability to learn them in a timely manner. 

• Attention to detail coupled with ability to priority competing tasks and deadlines. 

• Able to work autonomously as well as part of a wider multidisciplinary team. 

• Excellent customer services skills and ability to remain calm and helpful in a challenging or changing environment.  

• Subject to a clear police check 

• Current working with children’s check 

• Full vaccination record 

 

What’s in it for you? 

• Salary packaging 

• On-site Fitness Centre 

• Car Parking on-site 

Monash Health recognises the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. Any offer of employment will be confirmed on the successful outcome of a Police Check.  As part of our selection process, you may be invited by e-mail to participate in an on-camera video interview.

 

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.