Skip to content

Customer Success Manager

For international applicants

Visa

Sponsorship not stated in the posting.

Ask the employer before you apply.

Language

Language statements vary
“Business fluent in German and English”
“Business fluent in German”
“Customer Success Manager (French and German Speaking)”
“Customer Success Manager (French and German Speaking)”

Statements differ across the posting or its locations. Check the requirement for your role.

Your work rights

Get similar jobs with visa sponsorshipSales & marketing jobs in Germany with visa sponsorship

By tapping “Email me jobs like these” you agree to our Terms and confirm you've read the Privacy Policy.

Once a week. We first email you a link to confirm; nothing is sent until you open it. One-click unsubscribe. Already have an account? Sign in

About the employer

StaffbasePosted on the employer’s careers page · job-boards.greenhouse.io

Original listings by location

Pay, work arrangement and visa support can differ between locations.

Berlin, Germany; Chemnitz, Sachsen, Germany; Dresden, Sachsen, Germany; München, Bayern, Germany · Salary not disclosed

Full-time · Onsite location listed

Original listing for this location ↗

Berlin, Germany; Chemnitz, Sachsen, Germany; Dresden, Sachsen, Germany; Germany Remote; Köln, Nordrhein-Westfalen, Germany; München, Bayern, Germany · Salary not disclosed

Full-time · Remote locations: Germany

Original listing for this location ↗

Working in Germany

Possible country route: EU Blue Card / skilled-worker residence. A qualifying job offer and route-specific qualifications are required. An EU Blue Card is a possible route; the employer must separately confirm support.

Consular appointments and immigration-office decisions vary. Check the embassy serving your residence country; there is no universal end-to-end estimate.

What to check before applying
  1. Check the route. Review current qualification and salary requirements on the official portal.
  2. Confirm employer support. Ask who prepares the contract and any pre-approval documents.
  3. Apply through your consulate. Check the responsible mission, appointment availability and required translations.
Official immigration guidance ↗

Reviewed 2026-10-14. Country routes are context, not a confirmation that this vacancy or your passport qualifies.


Description (EN)

Location: Berlin, Germany; Chemnitz, Sachsen, Germany; Dresden, Sachsen, Germany; München, Bayern, Germany

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

As a Customer Success Manager, you act as a strategic partner to your customers and help them turn their communication goals into real impact. You build strong, trust-based relationships, guide customers through a smooth renewal process, identify growth opportunities, and actively prevent churn. With your product expertise and collaborative approach, you empower customers to fully leverage the Staffbase platform and contribute to their long-term success.

What you’ll be doing

  • Build and maintain strong, strategic relationships with your customers as a trusted advisor
  • Lead regular check-ins and Business Reviews tailored to your customer segment to align on goals, showcase value, and strengthen the partnership
  • Take full ownership of renewals by preparing, coordinating, and guiding customers through a clear and value-driven renewal process
  • Monitor customer health, identify risks early, and develop actions to prevent churn
  • Identify and drive upsell and expansion opportunities based on customer needs and product usage
  • Create structured Account Plans that outline goals, success criteria, and actionable next steps
  • Provide proactive guidance on platform adoption, best practices, and approaches to strengthen internal communication
  • Use engagement and usage insights to help customers optimize their platform experience
  • Stay current on product updates, new features, and industry trends to support customers with relevant knowledge
  • Represent the Voice of the Customer by sharing structured feedback with internal teams to support product improvements
  • Support Marketing initiatives such as customer stories, events, and community engagement

What you need to be successful

  • 3+ years in Customer Success, Account Management, or a hybrid Sales/CS role within SaaS
  • Business fluent in German and English
  • Fluency in a third language such as French is a plus
  • Proven experience owning a revenue quota (Renewals and/or Upsells) with a track record of meeting or exceeding targets
  • Comfort navigating contract discussions and commercial negotiations with procurement and decision-makers
  • Ability to move beyond "support" conversations to discuss business value, ROI, and long-term strategy
  • Ability to manage high-stakes situations, such as turning around at-risk accounts
  • Exceptional presentation skills, capable of leading Executive Business Reviews with C-Level executives

What you'll get

  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Support - we’re offering a company pension scheme
  • Volunteers Day - you’ll get one day off per year for supporting a social project

Berlin, GermanyOpen in maps ↗

Never pay a recruiter for a job offer or a visa promise. Check the original posting and employer identity before sharing documents. Pay any legitimate government visa fees only through official channels.

Similar vacancies

Mozilla · 1 day ago
VP, Mozilla Studio

Canada; Germany; United Kingdom; United States (Remote) · Full-time · Lead

Salary not disclosed

Sponsorship not statedCountry limits listed

The posting doesn’t say whether it sponsors.

The posting doesn’t say whether the employer sponsors visas. Ask before you apply.

More sales & marketing jobs with visa sponsorship in Germany (31) →