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Manager, Customer Support

Rolls-Royce

Singapore

Salary not disclosed
Full-time

🇸🇬 Working in Singapore

Possible country route: Employment Pass. An employer or employment agent applies. Salary, qualifications and the COMPASS framework may apply; an advertised relocation perk is not approval.

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  2. Employer submits the application. Confirm required documents and any recruitment advertising obligations.
  3. Wait for in-principle approval. Follow entry and pass issuance instructions rather than assuming the application permits work.
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Reviewed 2026-10-14. Country routes are context, not a confirmation that this vacancy or your passport qualifies.

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Description (EN)

Job Description

  • Customer Support to clarify technical requirements for all MTU & Detroit Engines and systems.
  • Technical support including trouble shooting problems with Distributors, Service Partners OEM.s and customers
  • Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region
  • Conduct, with relevant MTU support groups, Installation and commissioning discussions, pre installation checks for all MTU Engines internally and with OEMs.
  • Review relevant service information pertaining to all MTU & Detroit Engines Industrial products.
  • Review PID's , installation reports and travel ravel reports pertaining to commissioning and field service work.
  • Evaluate all data and reports supplied pertaining to any and all commissioning, breakdown and field repairs on stated application engines.
  • Supply diagnostic processes to OEM's service partners, Distributors and customers to resolve any and all issues that may arise
  • Co-ordinate field work and service recovery with local service partners and Distributors.
  • Provide on-site investigations/troubleshooting in the APAC region when required.
  • Support warranty claims evaluation and provide justification for approval and rejection according to PSPM.
  • Provide leads and support to Sales Dept.
  • Coordinates with Failure Analysis Center to carry out FAC as required.
  • Any other Support Requirement to the region.
  • Assist diagnosis of problems on other applications if required.


Type of Contract

Permanent

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Published 19 days ago

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Apply on the company's site · rollsroyce.wd3.myworkdayjobs.com

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